Overnight Front Desk Associate

Planet Fitness•Bedford, NH

9d•Onsite

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role supports members on the club floor, handles membership and retail transactions, responds to inquiries and concerns, and helps maintain a clean, safe, and welcoming club environment. The position involves continual standing and movement, regular communication, frequent cleaning and sanitizing, and addressing facility and safety concerns during the shift.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during the shift.
Ability to communicate continually in person or by phone during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with questions or concerns, and check them in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective-member calls and tours and assess membership needs.
Execute retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.