Overnight Front Desk Associate

Planet Fitness•Greensburg, PA

8d•Onsite

About The Position

The Overnight Front Desk Associate provides a high level of customer service to Planet Fitness members, prospective members, and guests while creating a welcoming, Judgement Free member experience. The role includes greeting and assisting visitors, supporting members on the club floor, handling membership and retail transactions, answering calls, and helping prospective members explore membership options. The associate also maintains the cleanliness and safety of club areas, equipment, and amenities and promptly reports or addresses facility concerns.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to lift up to 75 pounds.
Ability to stand and move throughout the club continually during the shift.
Ability to communicate continually in person or by phone during the shift.
Ability to bend, twist, and move into different positions to accomplish tasks.
Ability to work around toxic chemicals and frequently clean and sanitize equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, unpaid balances, and membership transfers.
Make calls to prospective members and conduct tours to assess their membership needs.
Complete retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the cleaning schedule.
Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address or report maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies, report unsafe conditions or at-risk behaviors, and conduct work safely.