Overnight Front Desk Associate

Planet Fitness • Town of East Greenbush, NY

5d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a part-time Overnight Front Desk Associate for its East Greenbush, New York location. The role provides friendly, professional service to members and guests, handles telephone inquiries and customer concerns, supports sales of products and promotions, and helps maintain the cleanliness of the club. Overnight hours are based on club needs; the listed schedule is 11:00 p.m. to 7:00 a.m. Monday through Thursday and Sunday, with Friday and Saturday off. Initial training hours and schedules may vary as facility needs change. Applicants should discuss availability with the Hiring Manager or include it in their application.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Strong verbal and written communication skills.
• Ability to manage multiple responsibilities and make sound decisions while solving problems.
• Self-starter able to take initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills.
• Able to work as part of a team and depend on teammates to complete work.
• Willingness to learn, take on challenges, and accept additional responsibilities.
• Friendly and professional when interacting with customers while cleaning is being performed.
• Able to talk and hear, sit, stand, and use hands and fingers to handle or feel; able to walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.

Responsibilities

• Welcome members and guests professionally and warmly, and acknowledge their needs.
• Answer telephone calls promptly and provide accurate, knowledgeable information.
• Resolve customer concerns using communication and problem-solving skills.
• Maintain club cleanliness, which may take up to 50% of the shift.
• Provide prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating products and special promotions.
• Answer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and critical illness coverage; applicable to full-time positions.
• Paid time off; applicable to full-time positions.
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED