Overnight Front Desk Associate

Planet Fitness • Albuquerque, NM

7d • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional customer service to members and maintain club cleanliness in a fast-paced retail environment. The role is based at the Eubank location in Albuquerque, New Mexico, and is full-time with an overnight/graveyard shift. Scheduled hours are Monday through Thursday, 10:00 p.m. to 6:00 a.m.; Friday and Saturday off; and Sunday, 11:30 p.m. to 6:00 a.m. Initial training hours and schedules may vary based on facility needs. The position may require maintaining club cleanliness for up to 50% of the shift and meeting the listed physical demands.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Have six months of face-to-face customer service experience in a retail environment, or the preferred one year of fitness experience.
• Have excellent verbal and written communication skills.
• Be able to manage multiple responsibilities.
• Have a solid work ethic and strong decision-making and problem-solving skills.
• Be a self-starter who takes initiative with minimal direction and supervision.
• Be comfortable working a flexible rotating schedule.
• Have superior customer service skills, preferably in the fitness industry.
• Be able to work as part of a team whose members depend on one another to get work done.
• Be willing to learn, seek new challenges, and take on additional responsibilities.
• Be friendly and professional when interacting with customers while cleaning is being performed.
• Be hardworking, enthusiastic, and energetic.
• Meet the physical requirements, including standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and frequently lifting and moving up to 50 pounds and occasionally up to 75 pounds; the role also requires the ability to talk, hear, sit, and use hands and fingers to handle or feel.

Nice To Haves

• One year of fitness experience is preferred.
• Customer service experience in the fitness industry is preferred.

Responsibilities

• Welcome members and say goodbye to them in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably and ensuring information is complete and accurate.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining accuracy in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating product benefits and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary
• 401K plan
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions)
• Paid time off (applicable to full-time positions)
• Free Black Card membership
• Exercise incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED