Overnight Front Desk Associate

Planet Fitness•Fairview Shores, FL

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role involves welcoming and assisting people at the club, supporting members in their fitness journeys, handling membership and retail transactions, and helping maintain a clean, safe, and welcoming facility. Team members are expected to follow club policies and health and safety protocols and contribute to a supportive workplace.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Positive, upbeat attitude and a passion for delivering a consistent, exceptional experience to members, guests, and fellow team members.
Punctuality, reliability, and dependability.
Diplomacy, integrity, respect, and genuine motivation to help others.
Strong communication and listening skills, including empathy.
Ability to learn quickly and apply online and hands-on training.
Ability to stand and move throughout the club continually during the shift.
Ability to communicate in person or by phone continually during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members and conduct tours to assess membership needs.
Execute retail transactions accurately and help drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas to promptly address safety, policy, and cleanliness concerns.
Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.