Overnight Front Desk Associate

Planet Fitness•Pittston, PA

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role supports members, promotes the club’s policies and services, handles membership and retail transactions, and helps maintain a clean, safe, and welcoming club environment during the overnight shift. Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work safely. The position involves continual standing and movement, communication in person and by phone, frequent cleaning and sanitizing, lifting up to 75 pounds, possible exposure to toxic chemicals, and bending and twisting to complete tasks.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to lift up to 75 pounds.
Able to continually stand and move throughout the club during the shift.
Able to communicate continually in person and by phone during the shift.
Able to bend and twist to accomplish tasks.
Able to perform frequent cleaning and sanitizing and tolerate exposure to toxic chemicals during the shift.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Make calls to prospective members, conduct tours, and assess membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas, promptly address safety or policy issues, and respond to cleanliness concerns.
Promptly report or address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.