Overnight Front Desk Associate

Planet Fitness•Spindale, NC

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role includes welcoming and assisting people entering or leaving the club, supporting members on the club floor, handling membership and retail transactions, answering calls, and helping maintain a clean, safe, and well-maintained facility. The associate is expected to uphold club policies, respond to member concerns, and escalate issues to a Manager as needed. The position also involves regular cleaning and sanitizing of exercise equipment, spa amenities, restrooms, communal spaces, and assigned areas; conducting club walkthroughs; and promptly addressing safety, cleanliness, maintenance, and facility concerns. Planet Fitness provides CPR/AED certification training. The posting notes that certain listed benefits are for full-time employees only.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to stand and move continually throughout the club during the shift.
Able to communicate continually in person or by phone during the shift.
Able to lift up to 75 pounds.
Able to work around toxic chemicals during the shift.
Able to clean and sanitize equipment and facilities frequently.
Able to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with questions or concerns, and support check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective member calls and tours and assess membership needs.
Complete retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.