Overnight Front Desk Associate

Planet Fitness•Massapequa, NY

7d•$18 - $19

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people at the club, supporting members on the fitness floor, handling membership and retail transactions, and maintaining a clean, safe, and welcoming environment. Team members are expected to contribute to workplace health and safety by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to stand and move throughout the club continually during the shift.
Able to communicate continually in person or by phone during the shift.
Able to lift up to 75 pounds.
Able to work around toxic chemicals during the shift.
Able to clean and sanitize equipment and facilities frequently.
Able to bend, twist, and move into different positions to accomplish tasks.
Positive, upbeat, dependable, and punctual; communicates clearly, listens well, and treats others with kindness, patience, empathy, integrity, and respect.
Enjoys connecting with people, delivering a welcoming member experience, maintaining a clean club environment, and supporting team members.
Able to learn quickly and apply knowledge from online and hands-on training.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and answer questions or concerns.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Conduct calls and tours for prospective members and assess their membership needs.
Execute retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.