Overnight Front Desk Associate

Planet Fitness • Meriden, CT

5d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional customer service and help maintain the cleanliness of the club. The role includes welcoming and acknowledging members, responding to their needs, providing efficient telephone service, and resolving customer concerns. Associates may spend up to 50% of their shift maintaining club cleanliness and must deliver accurate service in a fast-paced retail environment.

The position also involves accepting customer payments and providing change and receipts, communicating product benefits and promotions to support revenue, and answering questions about business procedures and policies. The listed overnight schedule is Monday through Thursday, 11:00 p.m. to 5:00 a.m.; Sunday, 11:30 p.m. to 4:30 a.m.; with Friday and Saturday off. Initial training hours and schedules may vary based on facility needs. The employer asks applicants to discuss availability with the Hiring Manager or note it on the application.

Requirements

• Must be 18 years old or older.
• High School Diploma or Equivalent.
• Six months of face-to-face customer service experience in a retail environment is required.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Solid work ethic and strong decision-making and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Friendly and professional when interacting with customers while cleaning is being performed.
• Ability to work as part of a team whose members depend on each other to get work done.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience is preferred.
• Superior customer service skills, preferably in the fitness industry.
• Desire to learn, seek new challenges, and take on additional responsibilities.
• Hard-working, enthusiastic, and energetic.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious, efficient, prompt, and knowledgeable telephone service, ensuring information is complete and accurate.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Communicate and demonstrate product benefits and special promotions to customers to drive revenue.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401K plan.
• Company contribution toward health benefits, including Medical, Dental, Vision, LTD, STD, and Critical Illness for full-time positions.
• Paid Time Off benefits for full-time positions.
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED