Overnight Events Manager

SPS-North America•New York, NY

6h•Onsite

About The Position

The Overnight Events Operations Manager oversees all overnight event operations to ensure a seamless, safe, and high-quality guest experience. This role leads overnight teams, manages event logistics, and upholds operational standards while maintaining a strong focus on client satisfaction, service delivery, and staff performance.

Requirements

3–5+ years of experience in event operations, hospitality, or venue management
Prior leadership or supervisory experience required
Strong problem-solving and decision-making skills
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and interpersonal skills
Ability to work overnight shifts, weekends, and holidays

Nice To Haves

Experience in large-scale venues, attractions, or corporate event settings
Knowledge of scheduling and labor-compliance best practices
Bilingual skills a plus
Ability to lift, stand for long periods, bend, push, and pull

Responsibilities

Oversee all overnight event activities from setup through breakdown
Ensure events meet client expectations, timelines, and company standards
Monitor guest flow, staffing levels, and operational efficiency in real time
Troubleshoot operational issues quickly and professionally
Lead and oversee the overnight support staff
Conduct pre-shift briefings and post-event debriefs
Ensure proper staffing levels and deployment based on event requirements
Foster a positive, accountable, and inclusive team culture
Serve as the primary overnight point of contact for clients and internal partners
Communicate effectively with event planners, security, facilities, and vendors
Address and resolve client concerns promptly
Ensure adherence to all safety protocols and emergency procedures
Maintain compliance with company policies and labor regulations
Monitor incident reports and escalate issues as needed
Oversee event setup, equipment use, and breakdown (tables, chairs, linens, etc.)
Coordinate with facilities, cleaning, and security teams
Ensure all spaces are properly prepared and restored post-event
Complete nightly reports including staffing, incidents, and event outcomes
Document any performance concerns
Provide feedback and recommendations for continuous improvement