Overnight Bellperson

NOBU RYOKAN MALIBU•Malibu, CA

12d•$24 - $25•Onsite

About The Position

The Overnight Bellperson ensures a seamless guest arrival and departure experience during evening and overnight hours. The role transports guest luggage to and from rooms, escorts guests and explains hotel services and features, responds to guest needs throughout their stay, stores luggage, and manages guest vehicle parking. The Bellperson maintains thorough knowledge of hotel services, amenities, room information, arrivals and departures, and guest requests, while supporting other hotel functions as needed. The role also includes greeting guests, conducting room orientations and explaining safety procedures, handling guest keys and property securely, delivering items and assisting with Room Service, and maintaining assigned workstations and public areas. Colleagues must follow hotel policies, service and grooming standards, safety and environmental procedures, and management direction. Schedules may vary according to hotel business needs.

Requirements

High school diploma required.
Ability to use computer software and hardware and maneuver a computer keyboard.
Ability to learn and use company-issued communication devices, such as cell phones, and communicate effectively through them.
Advanced ability to comprehend and speak English, and to understand and respond to information and advanced guest requests verbally and in writing.
Valid driver’s license and ID.
Customer-service orientation and excellent hospitality skills.
Ability to calculate basic mathematical functions.

Nice To Haves

Prior hotel experience preferred.
Prior experience within a four-star hotel brand preferred.
Some college or a college degree preferred.
Knowledge of additional languages preferred.

Responsibilities

Contribute to building and maintaining a first-rate team.
Follow departmental policies, service procedures, standards, and equipment maintenance and use requirements.
Maintain knowledge of hotel services, features, amenities, local attractions, room details, rates, promotions, availability, arrivals, departures, VIPs, guest requests, and group activities.
Anticipate guest needs, respond promptly to inquiries, and maintain and improve the guest experience.
Resolve guest complaints and ensure guest satisfaction.
Answer the bell desk telephone within three rings using the correct greeting and telephone etiquette.
Greet guests and assist with guest arrivals, vehicle valet parking, and departures.
Transport guest luggage between the hotel and guest rooms, including during room moves; correctly tag, store, and retrieve luggage.
Escort guests to rooms and conduct room orientations, including explanations of fire exits and safety procedures.
Explain hotel services and room features, including laundry and dry cleaning, minibar, food and beverage services, fitness and pool access, in-room safe, HVAC, and television operation.
Pick up and deliver guest laundry, dry cleaning, packages, and mail; assist with Room Service delivery when required.
Maintain security and accurate records of guest room keys, vehicle keys, and luggage; protect guest vehicles, luggage, packages, and property assets.
Accurately document and accommodate guest requests and record pertinent information in the daily log book.
Assist with Concierge check-in and check-out, including greeting, escorting and checking in arrivals, collecting payment and registration signatures, and handling departure folios, transportation, luggage, and farewells.
Access the computer system according to departmental specifications.
Set up and maintain a clean workstation; complete and submit requisitions for supplies and materials to the Manager on Duty.
Monitor and maintain cleanliness, sanitation, and organization in assigned work areas and public spaces, including guest patios, outdoor fireplaces, pool deck, and fitness area.
Comply with hotel rules, policies, and procedures, including lost and found, emergency procedures, and recycling efforts.
Attend and participate in hotel and departmental meetings and training sessions; maintain regular attendance and comply with grooming, service, and behavioral standards.
Perform other duties as assigned by the Manager on Duty or General Manager.