Overnight Attendant Valet Parking

CoralTree Hospitality•Boston, MA

About The Position

The Overnight Attendant Valet Parking role is responsible for driving, parking, and retrieving guest and visitor vehicles as they arrive at and depart from the hotel. The attendant performs these duties courteously, safely, and efficiently in accordance with hotel standards, while providing attentive guest service and maintaining the security of vehicles and keys. The role includes greeting guests, assisting them with entering and exiting vehicles and loading or unloading luggage, explaining parking procedures, issuing and validating claim tickets, documenting vehicle locations, and retrieving vehicles upon proper authorization. The attendant also answers department calls, provides local directions, monitors parking areas, reports safety or security concerns, and follows procedures for vehicle incidents. Overnight duties include auditing parked vehicles against claim tickets, resolving discrepancies, preparing charges for the Night Auditor, and reorganizing vehicles and keys for the next day's parking operations.

Requirements

Valid state driver's license.
Excellent driving record.
Thorough knowledge of local areas and roads.
Experience driving vehicles and ability to drive all types of vehicles.
Fluency in English, both verbal and non-verbal.
Ability to perform basic arithmetic.
Ability to provide legible communication and directions.
Ability to use a beeper or radio.
Ability to focus on guests' needs, prioritize and organize work, and exercise good judgment.
Ability to maintain concentration and think clearly under all driving conditions.
Ability to work in variable weather conditions.
Ability to ensure the security of vehicles and hotel property.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to perform assignments with minimal supervision.
Ability to work cohesively with coworkers as part of a team.

Responsibilities

Drive, park, and retrieve guest and visitor vehicles courteously, safely, and efficiently according to hotel standards.
Follow departmental policies, services, procedures, and standards, and use equipment correctly and only as intended.
Anticipate guest needs, respond promptly, maintain positive guest relations, and resolve complaints to ensure guest satisfaction.
Maintain knowledge of hotel services, features, local attractions, daily activities, arrivals and departures, house count, outlet hours, and parking facilities, procedures, and prices.
Greet arriving guests and visitors, bid farewell to departing guests and invite them to return, and assist them into and out of vehicles.
Explain parking procedures and assist with loading and unloading luggage; provide legible luggage claim tickets.
Take possession of vehicles, park them, document their locations, and ensure the security of vehicles and keys.
Date- and time-stamp parking tickets, file them, and check with the Supervisor or Valet Parking Cashier for further assignments or parking needs.
Remain at the assigned post when not parking vehicles, hold vehicles at hotel entrance areas, and keep driveways clear of improperly parked or standing vehicles.
Answer the department telephone within three rings using the correct greeting and telephone etiquette.
Document vehicle retrieval requests and completion times, receive and validate claim tickets, and explain validation and payment procedures.
Follow department procedures when retrieving a vehicle without a guest claim ticket.
Retrieve keys from their secured location, bring vehicles from the parking facility, and release them upon proper authorization.
Open and close vehicle doors and assist guests into vehicles.
Wash vehicles or dispense gas or oil upon guest request.
Provide accurate directions to destinations in the local area.
Monitor parking areas and levels and report vehicle or safety hazards, unauthorized personnel, and potential security issues to the Manager.
Follow designated procedures for vehicle accidents, breakdowns, and incidents.
During the graveyard shift, audit parked vehicles against parking claim tickets, resolve discrepancies, and submit charge lists for posting by the Night Auditor.
During the graveyard shift, reorganize vehicles and keys in parking facilities to prepare for the following day's parking operations.
Maintain cleanliness, sanitation, and organization of assigned work areas.