Overnight Attendant Valet Parking

Seaport Hotel•Boston, MA

About The Position

The Overnight Attendant Valet Parking role is responsible for courteously, safely, and efficiently driving, parking, and retrieving guest and visitor vehicles in accordance with hotel standards. The attendant assists guests with vehicles and luggage, communicates parking and payment procedures, safeguards vehicles and keys, and responds to guest requests and inquiries. The role also includes monitoring parking areas, maintaining assigned work areas, following procedures for vehicle incidents, and coordinating with hotel staff. During the graveyard shift, the attendant completes a nightly audit of parked vehicles against parking claim tickets, resolves discrepancies, submits charges for posting by the Night Auditor, and reorganizes vehicles and keys in preparation for the next day's parking business.

Requirements

Valid state driver's license and an excellent driving record.
Thorough knowledge of local areas and roads.
Experience driving vehicles and ability to drive all types of vehicles.
Fluency in spoken and nonverbal English.
Ability to perform basic arithmetic and provide legible communications and directions.
Ability to use a beeper or radio.
Ability to focus on guest needs, prioritize and organize work, and exercise good judgment.
Ability to maintain concentration and think clearly under all driving conditions.
Ability to work in variable weather conditions.
Ability to ensure the security of vehicles and hotel property.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to perform assignments with minimal supervision.
Ability to work cohesively with coworkers as part of a team.

Responsibilities

Follow departmental policies, services, procedures, and standards, and use and maintain equipment correctly.
Anticipate and respond promptly to guest needs, maintain positive guest relations, resolve complaints, and provide accurate information about hotel services and local attractions.
Maintain knowledge of hotel activities, arrivals and departures, occupancy, outlet hours, and parking facilities, procedures, and prices.
Coordinate with the Door Person and greet arriving guests and visitors, bid farewell to departing guests, and invite them to return.
Assist guests into and out of vehicles and help load and unload luggage; provide legible luggage claim tickets.
Explain parking procedures, take possession of vehicles, park them, document their locations, and secure vehicles and keys.
Date and time stamp and file parking tickets, and coordinate with the Supervisor or Valet Parking Cashier about parking needs and assignments.
Remain at the assigned post when not parking vehicles, hold vehicles at hotel entrance areas, and keep driveways clear of vehicles parked or left in illegal spaces.
Answer the department telephone within three rings using the correct greeting and telephone etiquette; document vehicle retrieval requests and completion times.
Receive and validate vehicle claim tickets, explain validation and payment procedures, and follow procedures for retrieving vehicles when guests do not have claim tickets.
Retrieve keys from their secured location and vehicles from the parking facility, verify proper authorization before releasing vehicles, and assist guests into vehicles.
Wash vehicles or dispense gas or oil upon guest request.
Provide accurate directions to local destinations.
Monitor parking areas and levels and report vehicle or safety hazards, unauthorized personnel, and potential security problems to the Manager.
Follow designated procedures for vehicle accidents, breakdowns, and incidents.
On the graveyard shift, audit parked vehicles against parking claim tickets, resolve discrepancies, and submit a list of charges for the Night Auditor to post.
On the graveyard shift, reorganize vehicles and keys to prepare for the next day's parking business.
Keep assigned work areas clean, sanitary, and organized.