Overflow Resident Support - Swings PT

Friends of Switchpoint Inc•West Valley City, UT

4d•Onsite

About The Position

The Overflow Resident Support – Swing Shift role is a part-time position responsible for supporting shelter operations and ensuring a safe, structured environment during afternoon and evening hours. Staff in this role provide direct support to residents by conducting intakes, monitoring behavior, enforcing shelter rules, and responding to crises with appropriate de-escalation techniques. The position requires strong communication skills, the ability to maintain professional boundaries, and a balance of compassion and accountability when working with vulnerable populations. Responsibilities also include documenting client interactions, coordinating services through UHMIS, distributing resources, and maintaining cleanliness and safety throughout the shelter. This role supports Switchpoint’s mission by fostering connection, self-reliance, and dignity while helping individuals move toward stability and self-sufficiency.

Requirements

CPR/First Aid Certification
Compassion and good listening skills while still holding clients/residents accountable to shelter rules.
Professional boundaries a MUST -- providing opportunity with accountability for clients/residents.
Ability to stay AWAKE and ALERT during your shift.
Ability to De-Escalate individuals in crisis as needed.
Ability to Contact Emergency services for Medical and Criminal incidents/behavior.
Ability to Direct and refer individuals to the correct resources and information.
Ability to Conduct intakes with clients/residents completing bag searches and orient to shelter rules and responsibilities.
Ability to Strip/make beds and sanitize shelter as needed each shift
Ability to Document notable client interactions with clients, staff, volunteers, etc.
Ability to Maintain appropriate professional boundaries with program clients/residents; Reinforce shelter rules and community living guidelines with residents.
Ability to Oversee prescription and over-the counter medications to clients according to policy.
Ability to Distribute personal care items to clients per protocol
Ability to Provide crisis intervention, safety planning, and resource information to clients and callers.
Ability to Coordinate with HRC's in the referral process - Utilizing UHMIS as needed to document homeless services
Ability to Perform program departure procedures with clients.
Ability to Immediately report suspected neglect/abuse to Director/Regional Director/CEO
Ability to Ensure the safety and security of the program and residents, including completion of regular walk through and perimeter checks.
Ability to Maintain program and client confidentiality, including former clients.
Ability to Review communication logbook and calls at the beginning of each shift.
Ability to Answer and document all telephone calls and activities per policy.

Nice To Haves

Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint.

Responsibilities

Understand and implement Switchpoint’s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
Understand and follow West Valley City regulations.
Provide excellent customer service to clients, community members, volunteers, donors, etc.
Stay AWAKE and ALERT during your shift.
De-Escalate individuals in crisis as needed.
CPR/First Aid Certification
Contact Emergency services for Medical and Criminal incidents/behavior.
Direct and refer individuals to the correct resources and information.
Compassion and good listening skills while still holding clients/residents accountable to shelter rules.
Professional boundaries a MUST -- providing opportunity with accountability for clients/residents.
Conduct intakes with clients/residents completing bag searches and orient to shelter rules and responsibilities.
Strip/make beds and sanitize shelter as needed each shift
Document notable client interactions with clients, staff, volunteers, etc.
Maintain appropriate professional boundaries with program clients/residents; Reinforce shelter rules and community living guidelines with residents.
Oversee prescription and over-the counter medications to clients according to policy.
Distribute personal care items to clients per protocol
Provide crisis intervention, safety planning, and resource information to clients and callers.
Coordinate with HRC's in the referral process - Utilizing UHMIS as needed to document homeless services
Perform program departure procedures with clients.
Immediately report suspected neglect/abuse to Director/Regional Director/CEO
Ensure the safety and security of the program and residents, including completion of regular walk through and perimeter checks.
Maintain program and client confidentiality, including former clients.
Review communication logbook and calls at the beginning of each shift.
Answer and document all telephone calls and activities per policy.
Other duties as assigned.