Overflow Resident Support - Days PT

Friends of Switchpoint Inc•West Valley City, UT

4d•Onsite

About The Position

The Overflow Resident Support – Day Shift role is a part-time position responsible for maintaining a safe, structured, and supportive shelter environment for individuals experiencing homelessness. In this role, staff provide direct support to residents by conducting intakes, monitoring daily activities, enforcing shelter rules, and ensuring safety through regular checks and crisis intervention. The position requires strong communication and de-escalation skills, as well as the ability to balance compassion with accountability and professional boundaries. Staff also document client interactions, coordinate with internal teams using UHMIS, and connect residents with resources that support their path to self-sufficiency. This role aligns closely with Switchpoint’s mission and values, emphasizing kindness, connection, and empowerment while delivering high-quality, client-centered service.

Requirements

CPR/First Aid Certification

Nice To Haves

Strong communication skills
De-escalation skills
Ability to balance compassion with accountability and professional boundaries
Experience with UHMIS

Responsibilities

Understand and implement Switchpoint’s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
Understand and follow West Valley City regulations.
Provide excellent customer service to clients, community members, volunteers, donors, etc.
Stay AWAKE and ALERT during your shift.
De-Escalate individuals in crisis as needed.
CPR/First Aid Certification
Contact Emergency services for Medical and Criminal incidents/behavior.
Direct and refer individuals to the correct resources and information.
Compassion and good listening skills while still holding clients/residents accountable to shelter rules.
Professional boundaries a MUST -- providing opportunity with accountability for clients/residents.
Conduct intakes with clients/residents completing bag searches and orient to shelter rules and responsibilities.
Strip/make beds and sanitize shelter as needed each shift
Document notable client interactions with clients, staff, volunteers, etc.
Maintain appropriate professional boundaries with program clients/residents; Reinforce shelter rules and community living guidelines with residents.
Oversee prescription and over-the counter medications to clients according to policy.
Distribute personal care items to clients per protocol
Provide crisis intervention, safety planning, and resource information to clients and callers.
Coordinate with HRC's in the referral process - Utilizing UHMIS as needed to document homeless services
Perform program departure procedures with clients.
Immediately report suspected neglect/abuse to Director/Regional Director/CEO
Ensure the safety and security of the program and residents, including completion of regular walk through and perimeter checks.
Maintain program and client confidentiality, including former clients.
Review communication logbook and calls at the beginning of each shift.
Answer and document all telephone calls and activities per policy.
Other duties as assigned.