Micro-Shelter Resident Support - PT-Swings

Friends of Switchpoint Inc•Salt Lake City, UT

13d•Onsite

About The Position

Friends of Switchpoint is a non-profit organization dedicated to serving individuals, families, and veterans experiencing poverty and homelessness in Utah since 2014. Our mission is to empower those in need by addressing the root causes of poverty, providing comprehensive support, and guiding them towards self-sufficiency. We envision a future where every individual recognizes their inherent worth and value, regaining self-esteem, hope, and abilities while thriving in affordable housing. Our culture is built on Kindness, Connection, Kinship, Self-Worth, and Self-Reliance, guided by principles of the Golden Rule, Positive Influence, Leadership, Authenticity, and Transparency. Our motto, 'It Takes All of Us to end homelessness,' reflects our collaborative approach.

Requirements

Previous experience working with homeless families in a shelter environment is highly preferred.
Knowledge of domestic violence, mental health, and substance abuse issues.
Experience working with and supporting volunteers.
Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
Excellent interpersonal, written, and verbal skills.
Ability to wear multiple hats within a small nonprofit organization.
Proficient in MS Office Suite and Google Docs.
Possesses valid Utah State Driver’s License.
Commitment to serving homeless families and to the mission of Switchpoint.
Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint.

Nice To Haves

Previous experience working with homeless families in a shelter environment

Responsibilities

Conduct interview assessments for clients seeking services and complete new client admissions according to policy.
Document notable client interactions with staff, volunteers, and other clients.
Supervise the chore schedule and conduct room checks.
Oversee prescription and over-the-counter medications to clients according to policy.
Perform telephone screenings.
Greet and supervise volunteers.
Supervise meal preparation and clean-up.
Provide crisis intervention, safety planning, and rescue information to clients and callers.
Maintain appropriate professional boundaries with program residents.
Reinforce community living guidelines with residents.
Distribute personal care items to clients per protocol.
Perform program exit procedures with clients.
Ensure safety and security of the program and residents, including perimeter checks.
Maintain program and client confidentiality, including former clients.
Perform light housekeeping and maintenance duties.
Answer and document all telephone calls and activities per policies.
Review communication logbook and calls at the beginning of each shift.
Immediately report suspected neglect/abuse to the Executive Director.
Understand and implement Switchpoint’s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
Ensure all responsibilities are carried out and enforce the rules, policies, and procedures of Switchpoint.
Maintain a calm demeanor and model positive behavior.
Supervise the day-to-day operations and upkeep of the shelter inside and out.
Facilitate a daily schedule for residents.
Direct and guide new residents and orient them on rules and policies if necessary.
Ensure that all residents are adhering to all shelter rules and doing their chores on time, confronting behaviors and writing disciplinary action forms as necessary.
Assign and maintain resident chore schedule, sign in/out sheets for volunteers and other milieu tasks as designated.
Conduct scheduled and random room checks, and monthly safety checks of rooms as assigned by Shelter Manager.
Staff Switchpoint’s main office phone and conduct telephone screenings with potential residents and maintain professionalism and courtesy with all individuals even when the shelter is full.
Provide resources and referrals to residents.
Administer intake, scheduled and random UA’s of residents.
Inventory and distribute hygiene and shelter supplies to residents per policies and procedures.
Help coordinate, maintain, and distribute in-kind donations.
Utilizing a Switchpoint’s vehicle, transport residents to appointments, community outings, etc. as needed.
Conduct property site inspections throughout shift and report any suspicious activity or emergency maintenance needs to Shelter Manager.
Develop volunteer opportunities at Switchpoint and recruit, support, and retain shelter volunteers.
Attend monthly resident meetings, supervision and staff meeting and training as assigned.
Participate in wrap-around services’ team for residents.
Communicate regularly with all other staff members to ensure consistency and quality of service.
Other duties as assigned.