Over Night Stock team Member

Five Below • New Hartford, NY

6d • Onsite

About The Position

The Over Night Stock Team Member supports Five Below’s store and company goals by assisting customers, promoting products and store events, resolving customer concerns, communicating merchandise and service needs to management, and collaborating with the team. The role involves frequent use of store devices and cash registers, moving and stocking merchandise, retrieving items from the stock room, and working a flexible schedule that may include overnight shifts.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable using or willing to learn technology, including computers, cash registers, handheld devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently climb and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Remain in a stationary, upright position for 80% of the time.
• Communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet and acknowledge customers promptly, assist them efficiently, and handle multiple customer interactions.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer alternative solutions, seeking to turn returns into exchanges when possible.
• Notify management about merchandise restocking, service requirements, and customer feedback in a timely manner.
• Collaborate with the team to support store and company objectives and contribute to a positive, productive workplace.
• Operate registers and other devices; move, retrieve, and put away merchandise; and assist customers throughout the sales floor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed