Over Night Stock team Member

Five Below•New Hartford, NY

5d•Onsite

About The Position

The Over Night Stock Team Member supports store operations by assisting customers, promoting products and store events, communicating customer and merchandise needs to management, and collaborating with the team to meet store goals. The role involves stocking and retrieving merchandise, including frequent movement of items weighing up to 25 pounds and placing or removing merchandise at heights of 5–10 feet. Team members use store technology and equipment, follow merchandise layouts and operating procedures, and maintain a courteous and professional approach with customers and coworkers. The schedule must be flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required. The position is hourly and starts at $16.00. Five Below offers health coverage and financial and personal wellness support; details are available on its benefits site.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
Able to communicate effectively and engage with customers.
Able to handle customer interactions and potential issues courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Able to frequently ascend and descend ladders.
Able to frequently kneel, bend, twist, and stoop.
Able to frequently move across the sales floor and to and from the stock room.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Able to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet and acknowledge customers promptly, provide assistance, and handle multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
Communicate merchandise-restocking and service needs, as well as customer feedback, to management in a timely manner.
Collaborate with the team to achieve store and company objectives and contribute to a positive work environment.
Retrieve and put away stock and merchandise, including using ladders and working in the stock room and on the sales floor.
Follow merchandise-layout instructions, associate schedules, and standard operating procedures.