Stocker

Kroger•Placentia, CA

About The Position

Create an outstanding customer experience through exceptional service, and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role includes assisting customers with product questions and recommendations, maintaining product knowledge, offering samples, informing customers about Drug GM specials, reviewing sell-by dates, and labeling, stocking, and inventorying merchandise. It also involves reporting ordering or shipping discrepancies, keeping current with advertisements, complying with safety procedures, inspecting equipment, and notifying management about repairs, accidents, safety risks, or illegal activity. The position requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, acting honestly with customer and business information, following directions, and seeking assistance when needed. The employee provides support through direct interaction with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Create an outstanding customer experience through exceptional service.
Maintain a safe and clean environment that encourages customers to return.
Assist the department manager in reaching sales and profit goals and monitor quality assurance standards.
Encourage associates to deliver excellent customer service and demonstrate the company’s core values.
Answer customer questions about products sold in the department and throughout the store.
Maintain product knowledge and respond to questions or make product suggestions.
Offer product samples to help customers discover items or try products they ask about.
Inform customers of Drug GM specials and recommend Drug GM items to meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict constructively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.