Stocker

Kroger•Brea, CA

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage associates to deliver excellent customer service, and demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves assisting customers with questions and product suggestions, maintaining product knowledge, offering samples, informing customers of Drug GM specials, reviewing sell-by dates, and labeling, stocking, and inventorying merchandise. The Stocker also reports ordering or shipping discrepancies, stays current on advertisements, reinforces safety procedures, inspects equipment, and reports accidents, hazards, repair needs, and illegal activity. The position requires cooperation in a fast-paced and sometimes stressful environment, constructive conflict management, honesty and integrity, and following directions while seeking help when needed. The employee provides direct support to minors, individuals with special needs, and older adults, and must be able to perform essential functions with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict reasonably, nonconfrontationally, and cooperatively.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Create a welcoming, safe, and clean environment for customers.
Answer customer questions about products and make suggestions based on product knowledge.
Offer product samples and inform customers of Drug GM specials.
Recommend Drug GM items to help customers find products they want and need.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report repair needs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Assist the department manager in reaching sales and profit goals and monitor quality assurance standards.
Encourage associates to deliver excellent customer service and demonstrate company values.