Outsourcing Customer Service Rep

Vericast • Jeffersonville, IN

8d • $18 - $20 • Onsite

About The Position

This onsite role at Vericast’s Jeffersonville, Indiana location works with vendors on outsourced work to help ensure quality service and on-time performance. The position enters and verifies outsourced orders using Autobatch and a custom outsourcing system, and handles invoicing and shipping issues. It also involves marking up orders, checking MICR specifications, reviewing order information, communicating with vendors and internal departments, completing daily logs and reports, faxing, assembling orders, pricing, preparing quotes, and frequently entering holds in MINQ.

Requirements

• Excellent written and verbal communication skills.
• Strong math and organizational skills.
• Be a team player and work well under pressure.
• Demonstrate a proven ability to take on increased sales responsibility.
• Demonstrate exceptional performance in sales, production, account management, leadership, and professionalism.

Nice To Haves

• Computer experience with Excel or Windows.
• Knowledge of paper types and inks.
• Knowledge of plant-produced products and check-side products.

Responsibilities

• Mark up orders.
• Check MICR specifications.
• Review order information.
• Enter and verify outsourced orders using Autobatch and the custom outsourcing system.
• Work with vendors to support quality service and on-time performance.
• Handle outsourced-work invoicing and shipping issues.
• Communicate with vendors and internal departments.
• Complete logs and reports daily.
• Fax and assemble orders.
• Price orders and type quotes.
• Enter holds in MINQ.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan with employer match.
• Paid time off.
• Holiday pay, eligible immediately.
• Tuition assistance after 90 days.
• $750 referral reward for referring a friend.
• Life insurance.
• Employee assistance program.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed