Outsourcing Customer Service Rep

Vericast•Jeffersonville, IN

8d•Onsite

About The Position

The Outsourcing Customer Service Rep works with vendors to ensure outsourced work is delivered with quality and on time. The role enters and verifies outsourced orders using Autobatch and a custom outsourcing system, and handles invoicing and shipping issues. It also involves reviewing order details and MICR specifications, marking up orders, communicating with vendors and internal departments, and completing related administrative tasks such as daily logs and reports, faxing, assembling orders, pricing, preparing quotes, and entering holds in MINQ. This position is onsite at Vericast’s Jeffersonville, Indiana location and is scheduled Monday through Friday, 8:00 a.m. to 4:00 p.m.

Requirements

Excellent written and verbal communication skills.
Strong math and organizational skills.
Ability to work as a team player and under pressure.
Demonstrated ability to take on increased sales responsibility.
Demonstrated exceptional performance in sales, production, account management, leadership, and professionalism.

Nice To Haves

Computer experience, including Excel or Windows.
Knowledge of paper types and inks.
Knowledge of plant-produced products and check-side products.

Responsibilities

Work with vendors to ensure outsourced work meets quality standards and is completed on time.
Mark up orders and check MICR specifications.
Review order information and enter and verify outsourced orders through Autobatch and the custom outsourcing system.
Address invoicing and shipping issues related to outsourced work.
Communicate with vendors and other internal departments.
Complete logs and reports daily.
Fax and assemble orders.
Handle pricing, type quotes, and frequently enter holds in MINQ.