Outside Plant Maintenance Technician

gFiber•Kansas City, MO

10d•$45,900 - $55,700

About The Position

The Outside Plant (OSP) Maintenance Technician installs, repairs, and maintains gFiber’s physical plant in the Last Mile Network. The role diagnoses and corrects service-impacting issues from OSP distribution cables through customer premise equipment, and supports vendor partners in developing expertise in last-mile plant installation, maintenance, and repair. The technician also provides coverage for downstream portions of the network infrastructure. This position is part of Field Operations, whose teams install, maintain, and repair residential and small business services and support customer installations and network construction. The role requires customer service, collaboration with internal teams and external customers, and the ability to work non-standard hours, including nights, weekends, holidays, and varying shifts. Domestic travel of up to 10% is required. The position is not eligible for immigration sponsorship.

Requirements

At least 3 years of experience in FTTH/GPON network construction and/or large-scale fiber network deployments.
At least 1 year of fiber-splicing experience, including termination and midspan use cases, and experience with OTDR and power-meter fiber-optic testing.
Valid driver's license.
Ability to lift or move up to 50 pounds of equipment as required.
Ability to pass a motor vehicle record check that meets company standards.
Ability to work non-standard hours as needed, including nights, weekends, holidays, and differing work rotations or shifts.
Willingness to travel domestically up to 10% of the time.

Nice To Haves

At least 3 years of experience with B2B/Enterprise fiber network construction or operations.
At least 1 year of experience managing relationships with contractors and vendors of varying types and sizes.
Experience interfacing with local pole owners and utility companies, coordinating with city or local permitting offices, and expertise in OSP FTTH deployments, including service drop installations.
Experience troubleshooting Ethernet network issues involving routers, switches, and hubs.
Experience with rack-and-stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels.
Ability to operate GSuite applications such as Google Docs and Google Sheets, and Salesforce applications.
Ability to safely operate bucket vehicles that elevate up to 25 feet above ground.

Responsibilities

Identify and resolve service-disrupting issues affecting residential and small business services, from OSP distribution cables to customer premise equipment.
Diagnose and correct connectivity issues involving drop cabling, network interface units, patch panels, media cabinets, and Optical Network Terminals (ONTs).
Troubleshoot and resolve issues related to inside wiring, powering systems, and network devices.
Install, restore, and maintain aerial and underground cable plants according to gFiber standards.
Provide professional and thorough service in complex customer interactions and communicate effectively with internal colleagues and external customers.
Build relationships with property managers and building owners through technical expertise, communication, and collaboration.
Execute operational processes and procedures with attention to detail.
Collaborate with team members to build proficiency in troubleshooting complex network connectivity and inside-wiring issues.
Support vendor partners in developing expertise in last-mile plant installation, maintenance, and repair, while providing coverage for downstream network infrastructure.