Outside Plant Maintenance Technician II

gFiber•Pocatello, ID

4d•$28 - $34

About The Position

The Outside Plant Maintenance Technician II works within gFiber’s Field Operations Plant Maintenance team, which supports customer installation and network construction and helps maintain gFiber’s wired and wireless networks. The role focuses on installing, repairing, and maintaining the physical plant in the Distribution Network, diagnosing and correcting service-impacting issues from the central office, remote terminal, or hut to customer premise equipment, and helping vendor partners develop expertise in outside plant installation, maintenance, and repair. The technician troubleshoots outside plant connectivity and inside wiring, powering systems, and network devices; installs, restores, and maintains aerial and underground cable plant; and performs cabling, cross-connect, testing, construction, and equipment installation work. The position also requires professional customer interactions, effective communication with internal and external partners, collaboration with property managers and building owners, and support for team learning and operational procedures. The role requires the ability to work non-standard hours, including nights, weekends, holidays, and varying shifts, and to travel domestically up to 10%. The full-time position pays a US base hourly range of $27.60–$33.51, plus bonus and benefits; the specific range may vary by location. The role is not eligible for immigration sponsorship.

Requirements

At least 5 years of experience in Fiber to the Home (FTTH)/Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments.
At least 3 years of experience in fiber splicing for termination and midspan use cases, and optical time-domain reflectometer (OTDR) and power meter fiber-optic testing.
At least 3 years of experience managing relationships with contractors and vendors of varying types and sizes.
Experience with physical-layer networking infrastructure components, including Category 5 or greater twisted-pair copper cabling, 66 blocks, 110 blocks, patch panels, and fiber-optic cabling.
Valid driver’s license.
Ability to lift or move up to 50 pounds of equipment as required.
Ability to pass a motor vehicle record check that meets company standards.
Ability to work non-standard hours as needed, including nights, weekends, holidays, and differing work rotations or shifts, and to travel domestically up to 10%.

Nice To Haves

Experience working with local pole owners and utility companies and coordinating with city or local permitting offices; subject matter expertise in outside plant FTTH deployments and experience with service-drop installations.
At least 3 years of experience with business-to-business (B2B)/enterprise-level fiber network construction or operations.
Experience troubleshooting Ethernet network issues involving routers, switches, and hubs.
Experience with rack-and-stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels.
Ability to safely operate bucket vehicles that elevate up to 25 feet above ground.
Ability to operate Google Workspace and Salesforce applications.

Responsibilities

Identify and resolve service-disrupting issues affecting residential and small business services across the gFiber network, from the central office to customer premise equipment.
Diagnose and correct outside plant network connectivity issues involving drop cabling, network interface units, patch panels, media cabinets, and Optical Network Terminals (ONTs).
Troubleshoot and resolve issues involving inside wiring, including fiber, Ethernet, coaxial, and twisted-pair cabling; powering systems, including backup power and UPS; and devices such as media gateways, modems, routers, and switches.
Install, restore, and maintain aerial and underground cable plant.
Install and test Ethernet jacks, make cross-connects in telecom spaces, and perform cabling and network-device installation, construction, maintenance, and troubleshooting.
Handle complex customer interactions with professionalism, thoroughness, and strong service skills.
Communicate effectively with internal colleagues and external customers.
Build relationships with property managers and building owners through technical expertise, communication, and collaboration.
Execute operational processes and procedures with attention to detail.
Collaborate with team members to develop proficiency in troubleshooting complex network connectivity and inside-wiring issues.
Assist vendor partners in developing expertise in outside plant installation, maintenance, and repair.
Work non-standard hours as needed, including nights, weekends, holidays, and varying shifts, and travel domestically up to 10% of the time.