Outside Plant Maintenance Technician

GFiber•Kansas City, MO

About The Position

The Outside Plant (OSP) Maintenance Technician focuses on installing, repairing, and maintaining gFiber’s physical plant in the Last Mile Network. The technician diagnoses and corrects service-impacting root causes, from OSP distribution cables through customer-premise equipment, and helps vendor partners develop expertise in last-mile plant installation, maintenance, and repair while providing coverage for downstream network infrastructure. The role is part of Field Operations, which installs, maintains, and repairs residential and small-business services. The Plant Maintenance team supports wired and wireless customer installation and network construction, and helps grow and maintain gFiber networks. The position requires working non-standard hours—including nights, weekends, holidays, and varying shifts—and domestic travel of up to 10%. It is not eligible for immigration sponsorship.

Requirements

At least 3 years of experience in Fiber to the Home (FTTH)/Gigabit Passive Optical Network (GPON) network construction and/or large-scale fiber network deployments.
At least 1 year of experience in fiber splicing for termination and midspan use cases, optical time-domain reflectometer (OTDR) testing, and power-meter fiber-optic testing.
Valid driver's license.
Ability to lift or move equipment weighing up to 50 pounds as required.
Ability to pass a motor vehicle record check that meets company standards.
Ability to work non-standard hours as needed, including nights, weekends, holidays, and differing work rotations or shifts, and to travel domestically up to 10%.

Nice To Haves

At least 3 years of experience with fiber-to-the-B2B/enterprise-level network construction or operations.
At least 1 year of experience managing relationships with contractors and vendors of varying types and sizes.
Experience working with local pole owners and utility companies and coordinating with city or local permitting offices.
Subject-matter expertise in outside-plant FTTH deployments, including service-drop installations.
Experience troubleshooting Ethernet network issues involving routers, switches, and hubs.
Experience with rack-and-stack work, assembling server stanchions, telemetry-closet work (MPOE, DMARC, etc.), and patch panels.
Ability to operate GSuite applications such as Google Docs and Google Sheets, and Salesforce applications.
Ability to safely operate bucket vehicles that elevate up to 25 feet above ground.

Responsibilities

Identify and resolve service-disrupting issues across the network, from OSP distribution cables to customer-premise equipment.
Diagnose and correct connectivity issues involving drop cabling, network interface units, patch panels, media cabinets, and Optical Network Terminals (ONTs).
Troubleshoot and resolve issues related to inside wiring, powering systems, and network devices.
Install, restore, and maintain aerial and underground cable plants according to gFiber standards.
Provide professional, thorough service during complex customer interactions and communicate effectively with internal colleagues and external customers.
Build relationships with property managers and building owners through technical expertise, communication, and collaboration.
Execute operational processes and procedures with attention to detail.
Collaborate with team members to build proficiency in troubleshooting complex network-connectivity and inside-wiring issues, fostering continuous learning.
Assist vendor partners in developing expertise in last-mile plant installation, maintenance, and repair.
Work non-standard hours as needed, including nights, weekends, holidays, and varying shifts, and travel domestically up to 10%.