Outside Plant Maintenance Technician II

GFiber•Pocatello, ID

About The Position

The Field Operations team installs, maintains, and repairs residential and small-business services. The Plant Maintenance team supports wired and wireless customer installations and network construction, helping grow and maintain gFiber networks. In this role, you will install, repair, and maintain the gFiber physical plant in the Distribution Network. You will diagnose and correct service-impacting root causes from central offices, remote terminals, or huts through to customer premise equipment. You will also help vendor partners develop expertise in outside plant installation, maintenance, and repair, while providing coverage for downstream portions of the network infrastructure. The position requires non-standard working hours as needed, including nights, weekends, holidays, and varying shifts, and domestic travel of up to 10%. The role is not eligible for immigration sponsorship.

Requirements

At least 5 years of experience in Fiber to the Home (FTTH)/Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments.
At least 3 years of fiber-splicing experience for termination and midspan use cases, including optical time-domain reflectometer (OTDR) and power-meter fiber-optic testing.
At least 3 years of experience managing relationships with contractors and vendors of varying types and sizes.
Experience with physical-layer networking infrastructure components, including Category 5 or greater twisted-pair copper cabling, 66 blocks, 110 blocks, patch panels, and fiber-optic cabling.
Valid driver's license.
Ability to lift or move up to 50 pounds of equipment as required.
Ability to pass a motor vehicle record check that meets company standards.
Ability to work non-standard hours as needed, including nights, weekends, holidays, and differing work rotations or shifts, and to travel domestically up to 10%.

Nice To Haves

Experience working with local pole owners and utility companies and coordinating with city or local permitting offices.
Subject matter expertise in outside plant FTTH deployments, including service-drop installations.
At least 3 years of experience with business-to-business (B2B)/enterprise-level fiber network construction or operations.
Experience troubleshooting Ethernet network issues involving routers, switches, and hubs.
Experience with rack-and-stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels.
Ability to safely operate bucket vehicles that elevate up to 25 feet above ground.
Ability to operate Google Workspace and Salesforce applications.

Responsibilities

Identify and resolve service-disrupting issues across the gFiber network, from central offices to customer premise equipment.
Diagnose and correct outside plant connectivity issues involving drop cabling, network interface units, patch panels, media cabinets, and Optical Network Terminals (ONTs).
Troubleshoot inside wiring—including fiber, Ethernet, coaxial, and twisted-pair cabling—as well as powering systems, backup power, UPS equipment, and network devices such as media gateways, modems, routers, and switches.
Install, restore, and maintain aerial and underground cable plant.
Install and test Ethernet jacks, make cross-connects in telecom spaces, and perform cabling and network-device installation, construction, maintenance, and troubleshooting.
Handle complex customer interactions with professionalism and thoroughness, communicating effectively with colleagues and customers.
Build relationships with property managers and building owners through technical knowledge, communication, and collaboration.
Follow operational processes and procedures with attention to detail.
Collaborate with team members to build proficiency in troubleshooting complex network connectivity and inside-wiring issues.
Support vendor partners in developing their outside plant installation, maintenance, and repair expertise.
Work non-standard hours as needed, including nights, weekends, holidays, and varying shifts, and travel domestically up to 10% of the time.