Outreach Worker Supervisor - Stand Up SA

City of San Antonio•Tx 78210, TX

9d•Onsite

About The Position

Under general supervision, the Outreach Worker Supervisor leads staff who work to resolve community tensions and biases and collaborates with community-based organizations to implement the Cure Violence model, a coordinated strategy for resolving community tensions in San Antonio. The position directly supervises assigned outreach workers and violence interrupters, manages complex or highly volatile cases, and may respond to emergencies outside the regular schedule. Work takes place indoors and outdoors, with occasional exposure to extreme weather, hostile people, and emergency situations. The role is based at 512 E Highland Blvd, San Antonio, Texas. The San Antonio Metro Health District provides public health services that may involve risk of exposure to and transmission of vaccine-preventable diseases. Staff in high-risk positions must obtain relevant immunizations under SAMHD Policy DM 13.2; requests for exemption will be reviewed. SAMHD expects staff to apply a health equity lens to programs, services, and decisions affecting the communities it serves, and is committed to a workplace where staff feel valued, respected, and accepted.

Requirements

High school graduation or a General Education Development (GED) Certificate.
At least one year of work experience with violence or gang intervention programming.
Obtain a valid Class C Texas Driver’s License within 30 days of employment.
Knowledge of the Cure Violence Prevention Model, communities and social groups within the city, intergroup relations, and techniques for resolving bias and intergroup tensions.
Skill using a computer and basic office equipment.
Ability to manage and lead a team, independently and collaboratively; communicate clearly and effectively; establish mutually respectful partnerships with community and ethnic groups; work in socially tense and volatile environments; exercise independent judgment; maintain confidentiality; and perform the physical requirements of the position, with or without accommodations.
Applicants may substitute two years of related full-time experience for one year of higher education, or one year of related higher education for two years of experience, unless otherwise stated. Full-time experience is defined as 30 or more hours per week for 12 months; one year of higher education is 30 completed credit hours at an accredited college or university.
Satisfactory pre-employment drug testing and background checks are required. A physical, motor vehicle record evaluation, and additional background checks may also be conducted if required.
Employment history relevant to the position’s qualifications must be available for verification. Applicants using military service to meet experience requirements may attach a DD214.
If selected, official transcripts, diplomas, certifications, and licenses must be submitted at processing; unofficial transcripts and copies of relevant documents may be attached to the application for advance consideration.

Nice To Haves

Supervisory experience in outreach, violence prevention, youth development, or community engagement.
Experience working with individuals at high risk of gun violence, gang involvement, or justice system involvement.
Background in community outreach, conflict mediation, violence interruption, or crisis response.
Lived experience and established credibility in communities impacted by violence; candidates are encouraged to apply provided they are not currently under criminal justice supervision.
Skill in coaching and developing field-based staff and supporting intervention planning.
Understanding of youth engagement, restorative practices, and factors contributing to violence.
Strong communication skills and ability to manage documentation and address performance issues.
Ability to supervise teams in high-risk, fast-changing environments and ensure policy and safety compliance.
Ability to work flexible hours, collaborate with data staff, and respond to critical incidents as needed.

Responsibilities

Supervise outreach workers and violence interrupters.
Manage complex or highly volatile cases.
Supervise and participate in mediating intergroup conflicts to resolve community tensions.
Monitor the effects of educational and mediation activities and facilitate further intervention as needed.
Plan and coordinate special events that promote intergroup harmony and cross-cultural understanding.
Oversee staff development and delivery of workshops addressing intergroup conflict and discrimination.
Develop and disseminate public education materials.
Review and approve staff reports documenting cases and their resolution.
Organize and participate in regular reviews of program progress.
Participate in outreach worker trainings.
Respond to community needs as required.
Develop relationships with key community leaders.
Transport outreach workers to job sites as needed.
Perform related duties and fulfill responsibilities as required.