Outreach Worker Supervisor - Northwest

Good Shepherd Services • Bronx, NY

20h • Onsite

About The Position

The Outreach Worker Supervisor works with program staff, community residents, businesses, and community-based organizations to implement strategies to reduce and prevent shootings and killings in selected hot spot areas within the Bronx 52nd Precinct. The role assists the Program Director with coordinating regular mobilization and public education activities and assists the Program Manager with supervising staff and conducting community outreach.

The position supervises Outreach Workers, approves data, and plans daily and weekly staff activities to support effective street-level intervention. It helps investigate shootings and other violent incidents, mediate conflicts, prevent retaliation, build community relationships, coordinate mobilization and public education, and connect youth with support and community services. The supervisor documents program work, reviews staff documentation, and helps ensure that staff are trained in trauma-informed practice.

This is a 35-hour-per-week, non-exempt position based at Fordham Road in the Bronx. The schedule must be highly flexible and includes late evenings, weekends, and holidays. The salary range is $57,600–$61,600 per year.

Requirements

• In-depth knowledge of neighborhoods within the Bronx 52nd Precinct.
• Demonstrated ability to conduct effective community outreach and mobilize community efforts.
• Experience and knowledge working with at-risk and gang-involved young people, including skills for working effectively with high-risk teenagers and young adults.
• Excellent communication skills and the ability to communicate clearly, effectively, and collaboratively with staff at all levels, program participants, and community members.
• Proficiency with computers and handheld devices, including databases and common office programs.
• Ability to work a highly flexible schedule that includes late evenings, weekends, and holidays.
• Ability to walk 30 blocks and travel by public transportation.
• Ability to pass drug screening.
• No pending criminal cases or prior convictions for sexual assault, child abuse, or domestic violence.
• Commitment to working toward positive community change.
• Commitment to a strength-based, trauma-informed youth and family development perspective.
• All staff are expected to support Good Shepherd Services' mission, vision, and values, participate in quality improvement activities, and work within a culturally diverse environment.

Nice To Haves

• Residence within the area is strongly preferred.
• Criminal justice history is preferred, provided the candidate is not under current criminal justice supervision.
• A valid, clean New York State driver's license is strongly preferred.
• Bilingual Spanish-English skills are preferred.

Responsibilities

• Supervise Outreach Workers, approve data, and plan daily and weekly activities with staff to support effective street-level intervention.
• Review shootings and other significant violent occurrences with the Program Manager and staff to plan immediate community responses and other interventions.
• Investigate the causes of shootings and killings to assist with mediation and prevent retaliation between individuals and groups.
• Conduct individual and team-based community outreach to build relationships with young people, residents, businesses, community groups, faith communities, and service agencies.
• Represent the program at relevant community meetings and mobilize participants to develop coordinated anti-gun and anti-violence messaging.
• Organize and lead community mobilization activities with the Program Manager, including responses to shootings, rallies, planning meetings, coordination meetings, and public education activities.
• Help engage, motivate, and coordinate core and other volunteers.
• Help develop and distribute public education materials, including flyers, posters, stickers, and social media posts.
• Work with community members, other outreach programs, and local law enforcement to obtain information that may help prevent further violence.
• Document program work, including shootings, violence prevented, risk notes, and referrals, using the DOHMH-approved database; coordinate and review staff documentation.
• Identify gang-involved youth and youth at risk of joining gangs, and provide case management to address current problems and prevent future ones.
• Provide clients with support and connections to community programs and opportunities, such as job programs, GED programs, drug treatment, and mentoring.
• Attend meetings with law enforcement, prosecution, probation, and agencies such as community boards to coordinate violence-reduction efforts.
• Participate regularly in meetings coordinated by MOCJ/ONS, DOHMH, and GSS as required.
• Help ensure that the program is informed by trauma-informed practice and that staff receive related training, which may include adopting the Sanctuary Model.
• Perform other duties as assigned.

Benefits

• The employer describes an array of benefits but does not specify individual benefits in the posting.
• Collaborative work environment and a team dedicated to fulfilling the organization's mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed