Outreach Specialist-SSVF-Veterans Services

Services For The Underserved, Inc.•New York, NY

7d•$50,000 - $60,000•Onsite

About The Position

As part of the SSVF team, the Outreach Specialist serves as the primary initial S:US contact point for Veterans and their families, providing outreach, engagement, and ongoing supportive services. The role helps deliver daily services through positive modeling, peer counseling, support, and encouragement. It also screens and assesses applicants for S:US Veterans Services and guides them through intake, documentation requirements, and necessary supports. The position connects Veterans and their families with community resources and referrals, supports housing stability, maintains a small caseload, and works with colleagues and community partners to deliver program services. The role requires regular travel to outreach events and various locations, including homeless shelters and VA locations, potentially up to 80% of the time.

Requirements

High school diploma or equivalent.
Ability to travel to outreach events and engage Veterans in the field.
Willingness to travel regularly across various locations, including homeless shelters and VA locations, up to 80% of the time.

Nice To Haves

Veteran of the U.S. Armed Forces.
Lived expertise in homelessness or human services.
Ability to work outside normal business hours, including Veterans Day and occasional weekend hours.

Responsibilities

Conduct outreach by distributing materials, giving informational and educational presentations, and marketing to community members and potential participants.
Address audiences of varying sizes and present information about the program.
Provide resource and referral services, particularly for U.S. Department of Veterans Affairs services and entitlements, public benefits, and housing resources.
Develop, assess, and monitor strategic outreach plans and resources with SSVF staff and other SSVF programs.
Coordinate with referring agencies and partner service providers to facilitate program services and referrals.
Help participants access community services, including housing, employment, medical, psychological, substance abuse, vocational, food, and clothing resources, through referrals and follow-up.
Maintain a small caseload of SSVF participants in accordance with SSVF standards.
Assist with Housing Stability Plans and follow-up recertifications with participants.
Advocate for participants when appropriate and encourage and support self-advocacy.
Maintain working relationships with colleagues and program managers.
Document all services in compliance with agency standards.
Work with the social service team to develop on-site and off-site socialization, educational, risk-reduction, and skill-building activities supporting permanent housing stability.
Serve as a liaison to community-based services and groups, including civic organizations, social services, government, businesses, landlords, and nonprofit organizations.
Participate in individual supervision, team meetings, case conferences, division meetings, and trainings.
Participate in S:US Veterans Service Fairs and other events.
Complete other tasks as assigned by the manager.