Outreach Program Manager, SEPTA SCOPE

CATCH • Philadelphia, PA

2d • Hybrid

About The Position

The Outreach Program Manager leads CATCH's SEPTA SCOPE outreach program and directly manages the 14 Outreach Specialists assigned to seven two-person teams. The Manager owns staffing, supervision, field readiness, performance, operational coverage, documentation quality, incident escalation and the day-to-day SEPTA relationship. This is a true people-management role with meaningful authority and recommendations concerning hiring, scheduling, performance, discipline and employment status.

Requirements

• Demonstrated experience directly managing employees in human services, behavioral health, homelessness, recovery, outreach, crisis services or a comparable environment.
• Experience with staffing/scheduling, performance management, coaching and operational problem-solving.
• Ability to manage external-partner relationships and communicate clearly during urgent situations.
• Comfort using documentation, operational data and technology to manage performance and compliance.
• Ability to enter SEPTA field locations and complete applicable field-safety requirements when needed.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Responsibilities

• Recruit, select, onboard and directly supervise Outreach Specialists in partnership with Human Resources and program leadership.
• Build and maintain schedules, required pair composition and backup coverage across both SEPTA shifts; respond to call-outs, lateness and coverage gaps.
• Conduct individual/team supervision, field check-ins and performance coaching; complete evaluations and make corrective-action, discipline and employment recommendations as appropriate.
• Serve as CATCH's primary operational SEPTA liaison, including management meetings, field escalation and timely communication regarding staffing or incidents.
• Confirm employees are field-ready before deployment, including required credential/pairing, training, screening, safety, systems, equipment and driving authorization where applicable.
• Review field documentation and program data for quality, timeliness and follow-through; partner with the Administrative Coordinator to close gaps.
• Monitor staffing, engagements, referrals, completed handoffs, documentation quality, training compliance and other agreed program measures.
• Coordinate critical-incident response, required notifications, written reporting and appropriate post-incident employee support/debriefing.
• Coordinate with Human Resources, Information Technology, Fleet/Transportation, Finance, Compliance and clinical/program leadership.
• Perform other related leadership duties required for successful program operation.

Benefits

• Medical, dental and vision coverage for eligible full-time employees.
• Paid time off and CATCH holidays under current policy.
• Life and disability benefits when eligible under plan terms.
• 403(b) retirement savings under plan terms.
• Tuition reimbursement up to $5,250 annually after eligibility.
• Employee Assistance Program resources.
• Access to the CATCH Fitness Center.
• CATCH-provided technology, training, safety equipment and program tools needed for the role.
• For eligible Outreach Specialists, CATCH will sponsor approved Certified Peer Specialist or Certified Recovery Specialist credential development after hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed