Program Director Outreach

LIFEMOVES•Santa Clara, CA

1d•$82,000 - $115,000•Onsite

About The Position

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. The Healthcare Outreach Program Director (PD) reports to the Associate Director of Specialty Outreach Programs and provides oversight to staff in the field in the Healthcare for the Homeless (HCH) and Kaiser Outreach programs. HCH connects individuals in the community to medical care, the San Mateo County Street Medicine Team, and provides health insurance assistance. The Kaiser team works with emergency departments at four different Kaiser hospitals in Santa Clara and San Mateo Counties. This program aims to establish linkage with longitudinal healthcare services to reduce emergency department recidivism. This management position plays a key role in supporting daily operations, safety, and overall program success. They model the agency’s values by treating everyone with respect and care, creating a culture where clients and staff feel welcomed, empowered, and supported. The Healthcare Outreach Program Director focuses on building strong team relationships, inspiring professional growth, and maintaining a healthy, positive program culture. They provide trauma-informed supervision and coaching to staff, partners with leadership to identify training needs, strengthen communication, and ensure consistent delivery of high-quality, client-centered services and accurate data input. Additionally, this role helps keep the program safe and supportive by working with staff and clients to identify concerns, provide education, and develop solutions. They maintain positive relationships with community partners and funders, ensure contract compliance, and lead with curiosity, creativity, and collaboration to move the program forward.

Requirements

Bachelor’s degree preferred. Five or more years of equivalent experience in a related field may substitute for formal education. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
Comfortable using technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks, case management, reporting, and tracking outcomes, and performance management software.
Minimum of three years in a leadership role within human or social services, supporting vulnerable populations.
Demonstrates empathy, professionalism, and respect for all individuals.
Stays calm and supportive in stressful situations and uses de-escalation skills.
Open to feedback and training in trauma-informed, harm-reduction, and client-centered care.
Works well independently and collaboratively.
Maintains clear documentation and organization.
Organized, detail-oriented, and proactive.
Advocates effectively across systems to secure client benefits and resources.
Identifies and connects clients to housing, employment, health, and social supports.
Builds collaborative relationships with partners and providers to strengthen client outcomes.
Distributes tasks effectively to balance workload and ensure team accountability.
Responds calmly and effectively to crises using trauma-informed and de-escalation strategies to support staff and clients.
Maintains and models healthy, professional boundaries demonstrating the importance of self-awareness, self-care, and sustainability in the human services field. Supports staff in doing the same through coaching, reflection, and strength-based feedback. Helps staff recognize signs of boundary-crossing and develop strategies for maintaining personal and professional limits.
Maintains familiarity with harm reduction, Mental Health First Aid, and other relevant best-practice approaches.
Consistently models agency values, program philosophy, and mission-aligned behaviors.
Confident leading group discussions or workshops that promote learning, collaboration, and empowerment. Uses group settings to foster learning, collaboration, and positive group dynamics.
Minimum of two years of supervisory experience supporting staff or volunteers in a human services or related setting.
Demonstrates basic knowledge of budgeting processes and resource allocation to support program operations.
Understands and able to monitor basic contract requirements to help ensure program activities meet funder expectations.
Anticipates program needs and future changes to improve efficiency and service delivery.
Demonstrating a poised, credible, and confident demeanor that reassures others and commands respect, conveying an image that is consistent with the organization's vision and values.
Translates strategy into action, ensuring efficient and effective implementation. Establishes clear goals, tracks progress and holds teams accountable for results.
Cultivates commitment to fundamental strategic and cultural change throughout LifeMoves, even if the change is radical to align with the organization's evolving vision and strategic plan.
Manages budgets, expenses, and resources responsibly to meet financial targets.
Navigates workplace challenges and resolves conflicts constructively. Proactively identifies risks and develops strategies to mitigate issues.
Fosters an inclusive, equitable, and motivating team environment by modeling values, addressing issues, and translating cultural goals into daily practices.
Satisfactory results of a background check
Submitting proof of clear TB test results. Results dated within 60 days prior to hire date are acceptable
A valid California driver’s license and reliable transportation are required.
Must be able to travel throughout the Bay Area as part of regular duties.
Must maintain vehicle insurance as required by law and agency policy.

Nice To Haves

Public speaking: Comfortable presenting to internal and external audiences (preferred).

Responsibilities

Ensure program services are safe, trauma-informed, welcoming, and effective.
Partner with leadership to manage budgets, data, and other needs that support program goals.
Support high-quality client services by modeling trauma-informed, strengths-based engagement and maintaining a small caseload as needed.
Ensure staff documentation and service delivery meet accuracy and compliance standards.
Ensure compliance with agency, funding, and regulatory requirements (e.g., HUD, Fair Housing).
Support data collection, audits, and continuous improvement efforts.
Ensure quality of service provision by supervising direct services in the field with the case managers.
Provide supervision and coaching to staff using trauma-informed and strengths-based practices.
Lead meetings, manage hiring, scheduling, and evaluations to maintain clear communication and a positive, professional program culture.
Build and maintain strong relationships with community partners, businesses, and agencies.
Represent LifeMoves professionally and help educate partners about programs and services.
Participate in agency-wide meetings, initiatives, and training programs as needed or directed including but not limited to partner meetings, board meetings and fundraising events.
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying learnings to daily work.
Attend continuing education opportunities to grow expertise and uphold agency standards.
Be available to work occasional evenings and weekends as needed or as schedule describes.
Perform other duties as assigned to meet program and organizational needs.