Transit Outreach Specialist, SEPTA SCOPE

CATCH • Philadelphia, PA

2d • Onsite

About The Position

CATCH is partnering with SEPTA to build a new outreach team focused on connecting vulnerable people across Philadelphia’s transit system with the help and services they need. As an Outreach Specialist, you’ll work in a two-person field team, primarily engaging people experiencing homelessness, mental health challenges and substance use. You’ll build trust, assess immediate needs and connect people to shelter, treatment, recovery support, behavioral health care and other community resources. When someone accepts help, you’ll help make that connection happen. This is hands-on outreach work, not security or law enforcement. You’ll have CATCH’s behavioral health and community-service network behind you, work closely with SEPTA and other partners throughout the city, and have the training, technology and tools needed to do the job well.

Requirements

• Valid driver’s license
• Strong communication skills
• Reliable attendance
• Comfort working in an active public-transit environment
• Ability to reliably work at least one of the assigned shifts (5:00 a.m.-1:00 p.m. or 11:00 a.m.-7:00 p.m.)

Nice To Haves

• Certified Peer Specialist (CPS) or Certified Recovery Specialist (CRS)
• Background in behavioral health, recovery or substance-use services
• Experience with homelessness or street/community outreach
• Experience in case management or crisis services
• Experience in residential or other direct human-services work
• A bachelor’s or master’s degree in a related human-services field

Responsibilities

• Engaging people experiencing homelessness, mental health challenges and substance use.
• Building trust with individuals encountered.
• Assessing immediate needs of individuals.
• Connecting individuals to shelter, treatment, recovery support, behavioral health care and other community resources.
• Facilitating connections for individuals who accept help.

Benefits

• CATCH-provided mobile technology and tools for real-time field documentation
• Training in de-escalation, overdose response, mental health, First Aid and SEPTA safety
• CATCH-sponsored Certified Peer Specialist or Certified Recovery Specialist credential development for eligible employees
• Medical, dental and vision coverage for eligible full-time employees
• Paid time off
• CATCH holidays
• 403(b) retirement savings
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed