Outreach Mobile Phlebotomist

Brown Medicine•Providence, RI

5d•$19 - $31•Hybrid

About The Position

Under the supervision of the Manager, Outreach Services, this role is responsible for covering various Outreach Patient Service Centers (PSCs), traveling to patients' homes, and visiting Assisted and Long-Term Care (LTC) facilities. The position involves day-to-day PSC and Home Draw operations, including customer service, training, patient registration, test ordering, venipunctures, specimen processing, specimen tracking, and supply management, all in accordance with established policies and procedures. Employees are expected to role model the organization’s values of Compassion, Accountability, Respect, and Excellence. This role requires the use of a personal vehicle and adherence to Lifespan’s System-Wide Personal Vehicle Policy, including a valid driver's license, proof of insurance, and current vehicle registration. Weekly mileage logs must be maintained for reimbursement, and hours worked must be documented for payroll. The phlebotomist will work independently to obtain blood specimens from homebound patients, LTC, and assisted living facilities, participate in an on-call rotation, and complete efficient routes to minimize patient wait times. This position requires on-call coverage at multiple patient service center locations and flexibility. The role involves reviewing requisitions, accurately completing lab orders in LifeChart and non-LifeChart systems, referencing the pathology handbook/electronic lab guide, and obtaining clarifying information from physicians as needed. Responsibilities include performing registrations, entering test orders, managing medical necessity, Media Manager, specimen processing & tracking, and maintaining the Outreach Float Resource Binder. The phlebotomist will provide coverage at PSCs throughout RI and nearby Massachusetts, support day-to-day PSC operations, and ensure supplies and equipment are readily available. This role involves adhering to all system-wide and departmental policies, including those related to call-out protocols, unplanned absences, patient identification, venipuncture, and specimen labeling. Performs other duties as assigned.

Requirements

High school diploma plus accredited course through a licensed phlebotomy educational program, hospital, or a community college.
Phlebotomy certification required.
Previous phlebotomy experience with demonstrated venipuncture proficiency and ability to function independently preferred.
Demonstrated customer service and communication skills and ability to effectively communicate with all levels, allay fears of patients and to perform other activities which require courtesy and tact.
Demonstrated knowledge and skills necessary to provide patient care with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
Knowledge of blood collection equipment, anticoagulants used, special precautions and interferences and ability to implement principles of aseptic techniques.
Basic knowledge of anatomy, physiology, infection control, specimen processing, medical terminology, anatomic terminology, universal precautions, first aid and safety.
Manual dexterity and eye-hand coordination to perform venipuncture techniques and capillary puncture on adults, children and infants and visual acuity to distinguish chromatic colors.
Valid driver's license, proof of insurance and current vehicle registration.
Ability to complete efficient routes minimizing patient wait times and delays.
Ability to complete additional duties as required.

Nice To Haves

Previous phlebotomy experience with demonstrated venipuncture proficiency and ability to function independently.

Responsibilities

Cover at various Outreach Patient Service Centers (PSCs), patient’s homes, Assisted and Long-Term Care (LTC) facilities.
Perform customer service, training, patient registration, test ordering, venipunctures, specimen processing, specimen tracking and supplies management.
Role model the organization’s values of Compassion, Accountability, Respect, and Excellence.
Adhere to the Lifespan Corporate Compliance Program and Code of Conduct.
Perform all duties in accordance with hospital and departmental policies, procedures, and observance of universal precautions.
Demonstrate shared values and customer service standards, represent a positive image, and provide service excellence.
Use personal vehicle for travel; adhere to Lifespan’s System-Wide Personal Vehicle Policy (valid driver's license, proof of insurance, current vehicle registration).
Maintain weekly mileage logs for submission and reimbursement.
Document hours worked for payroll purposes.
Work independently obtaining blood specimens from homebound patients, LTC, and assisted living facilities.
Participate in on-call rotation.
Complete efficient routes minimizing patient wait times and delays.
Call patient(s) prior to visit, leave door knocker for missed appointments, notify Home Draw Administration of any changes.
Process specimens into laboratory for testing during on-call and varied hours when Processing staff are unavailable.
Provide coverage at Outreach patient service centers (PSCs) throughout RI and nearby Massachusetts.
Support day-to-day PSC operations, patient registration, test orders, venipunctures, ensures supplies and necessary equipment are readily available, routinely checks expiration dates.
Assist with daily patient service center checklists, ensures tasks are complete and recorded by end of shift.
Answer phones and perform routine clerical duties as needed.
Don/Doff PPE as required.
Deliver and maintain on-site laboratory supply inventory at LTC facilities.
Obtain blood samples from patient according to venipuncture technique and Order of Draw.
Obtain samples for specialized tests.
Monitor patient for potential reactions including diaphoresis, sleeping, etc.
Label, date, initial, record, and prepare samples appropriately for transport to laboratory for testing and analysis.
Adhere to all system-wide and departmental policies including but not limited to Departmental Call-Out Protocol, Unplanned Absences and Tardiness, Patient Identification and Verification, Patient Look-Up, Venipuncture and Specimen Labeling.
Perform other duties as assigned.