Outreach Manager-Liheap/DOE

PACE•Los Angeles, CA

36d•$73,000 - $78,000•Onsite

About The Position

The Outreach Manager serves as the primary leader for outreach operations within the Department of Energy and Environmental Services, overseeing all contractor activities that fall within the scope of the Energy Department including DOE (Department of Energy) and LIHEAP (Low Income Home Energy Assistance Program) funded programs. This position is responsible for planning, executing, and managing comprehensive outreach strategies that connect eligible residents with critical energy assistance services. The Outreach Manager will directly supervise two (2) Outreach Staff members and will be responsible for maintaining compliance with all federal, state, and contractual requirements governing DOE and LIHEAP programs. This role requires a self-motivated, community-oriented professional who excels in public engagement, technology, digital marketing, and program administration.

Requirements

Bachelor's degree in Social Work, Public Administration, Communications, Environmental Studies, Community Development, or a closely related field. An equivalent combination of education, training, and directly related experience may be considered in lieu of a degree.
Minimum of three (3) years of experience in community outreach, social services, public programs, or a directly related field.
At least one (1) year of supervisory or lead experience overseeing staff, volunteers, or contractors.
Demonstrated experience working with federally funded programs, with preference given to LIHEAP, DOE, WAP (Weatherization Assistance Program), or similar energy assistance programs.
Proven experience planning and executing outreach events, community engagement campaigns, or public education programs.
Strong understanding of LIHEAP eligibility requirements, program restrictions, benefit delivery methods, and federal reporting obligations.
Knowledge of DOE program guidelines, contractor requirements, and compliance standards applicable to energy assistance and weatherization programs.
Proficiency in social media marketing and digital content creation, with demonstrated ability to grow engagement and program visibility online.
Excellent public speaking, presentation, and facilitation skills must be comfortable presenting to diverse audiences including seniors, low-income families, and community stakeholders.
Strong interpersonal skills; must be a genuine people person with the ability to build trust, rapport, and lasting community relationships.
High proficiency in technology, including Microsoft Office 365, database systems, social media platforms, virtual meeting tools (Zoom, Teams), and content design tools (Canva, Adobe, or equivalent).
Strong organizational and project management skills with the ability to manage multiple priorities and meet deadlines.
Ability to communicate clearly and effectively in both written and verbal form with diverse populations, community partners, and agency leadership.
Must possess a valid driver's license and reliable transportation, or access to reliable transportation.

Nice To Haves

Master's degree in a related field.
Prior experience managing DOE or LIHEAP contracts or subcontracts.
Certification in program management, nonprofit management, or community development.
Experience with grant reporting, monitoring, or compliance reviews.
Familiarity with weatherization, energy efficiency, or low-income housing programs.
Experience using LIHEAP or energy assistance intake/case management software.
Bilingual candidates are strongly encouraged to apply.