Outreach Lead

City of New York•New York City, NY

About The Position

The Department of Social Services (DSS), comprising the administrative units of the New York City Human Resources Administration and the Department of Homeless Services, provides essential benefits and works to prevent and address homelessness. The NYC Public Engagement Unit (PEU) uses data analytics, technology, and large-scale outreach to connect New Yorkers with City services, working with partner agencies, elected officials, community groups, nonprofits, and service providers across all five boroughs. Within PEU, the Tenant Support Unit proactively engages tenants who may be at risk of displacement or harassment and connects them with City resources, including legal assistance and support for needed repairs. The Outreach Lead is a Community Coordinator who helps direct the initiative, makes recommendations, and works with partner City agencies. The role manages a team of outreach specialists and plans and coordinates outreach activities for an assigned borough. The schedule is Tuesday through Saturday, 10:30 a.m. to 6:30 p.m.

Requirements

A bachelor’s degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; or high school graduation or equivalent and six years of such experience; or equivalent education and/or experience.
All candidates must have at least one year of experience in community work or community-centered activities related to the duties.

Responsibilities

Manage a team of 2–8 specialists, create team agendas, and hold periodic review meetings.
Maintain ongoing reporting and communication with the TSU Outreach Manager.
Evaluate programmatic needs and provide feedback on new processes; create team training to reinforce evolving standards when necessary.
Build and maintain relationships with existing key stakeholders and initiate new relationships to support programmatic needs.
Analyze data to make resource-allocation decisions.
Navigate and accurately maintain electronic information in a collaborative database.
Perform quality control through field checks, phone calls, and measures established by the Data Director.
Create individualized outreach plans for the assigned borough.
Organize outreach events in partnership with community groups, elected officials, and City agencies.
Inform key decisions about the initiative’s direction, make recommendations, and work constructively with partner City agencies.