OUTREACH LEAD

City of New York • New York, NY

3d • $62,868 - $79,078

About The Position

The NYC Public Engagement Unit (PEU), within the Department of Social Services, identifies and carries out proactive strategies to connect New Yorkers with City services. The Tenant Support Unit (TSU) engages tenants who may be at risk of displacement or harassment and connects them with City resources, including legal assistance and support for needed repairs. The Outreach Lead informs decisions about the initiative’s direction, makes recommendations, and works constructively with partner City agencies.

The Outreach Lead is a Community Coordinator responsible for managing a team of specialists, supporting program implementation and training, maintaining stakeholder relationships, and using data to guide resource allocation. The position develops borough-specific outreach plans, coordinates community outreach events, maintains information in a collaborative database, and performs quality-control checks. The schedule is Tuesday through Saturday, 10:30 a.m. to 6:30 p.m.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; or high school graduation or equivalent and six years of related community work or community-centered activities; or equivalent education and/or experience.
• All candidates must have at least one year of experience in community work or community-centered activities related to the duties.
• Ability to manage a team, maintain stakeholder relationships, analyze data, maintain electronic information, and organize outreach activities, as described in the job duties.

Responsibilities

• Manage a team of 2–8 specialists, create team agendas, and hold periodic review meetings.
• Maintain ongoing reporting and communication with the TSU Outreach Manager.
• Evaluate programmatic needs and provide feedback on new processes; create team training to reinforce evolving standards when necessary.
• Build and maintain relationships with existing key stakeholders and initiate new relationships to support programmatic needs.
• Analyze data to make decisions about resource allocation.
• Navigate and accurately maintain electronic information in a collaborative database.
• Perform quality-control measures through field checks, phone calls, and measures established by the Data Director.
• Create individualized outreach plans for the assigned borough.
• Organize outreach events in partnership with community groups, elected officials, and City agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager