Outreach, Education & Policy Manager

Northeastern University•Boston, MA

About The Position

The Outreach, Education & Policy Manager is part of Northeastern University’s Research Enterprise Services (NU-RES), Research Compliance Team. The role facilitates the development and delivery of professional and required research-related training for research administrators, research staff, and faculty across the University’s campus network. It also develops and curates communications and supports the deployment of research-related policies, including updating procedures and communications. Working collaboratively with research compliance, college leadership, and NU-RES staff, the Manager promotes effective use of research project management tools and systems and alignment between those systems, practices, and institutional policy. The role develops a comprehensive plan to design, develop, document, and deliver research administration training and continuously improve department initiatives. It also works with stakeholders to create and deploy engaging online instructional content on research administration, finance, and compliance topics.

Requirements

Bachelor’s degree in business, research administration, education, communication, project management, instructional design, finance, science, or a related field.
At least 5–7 years of relevant experience.
4–6 years of experience in grants administration.
1–2 years of training and development experience; this experience may be concurrent with grants administration experience.
Knowledge of grants administration, communications, and instructional design.
Effective communication skills, particularly listening, organization, adaptability, and time management.

Nice To Haves

Master’s degree in business, research administration, education, communication, project management, instructional design, finance, science, or a related field.
Experience with learning management systems, systems integration or data management, and video design/development.

Responsibilities

Assess training needs for faculty and staff in research administration.
Partner with internal stakeholders and subject matter experts on training needs and instructional design.
Facilitate learning through classroom instruction, virtual training, and other delivery methods.
Create online videos and modules with subject matter experts using University-approved systems.
Update online training materials and tools with stakeholders to ensure they are current and accurate.
Provide training metrics and data to leadership and support completion of research training requirements.
Gather feedback, evaluate training effectiveness and satisfaction, and recommend service improvements.
Design assessment tools and summarize evaluation reports to determine training impact.
Work with research compliance leadership to keep policies up to date and revise them on a regular cadence or as needed.
Develop and ensure the execution of communications for policy rollouts, and ensure stakeholders are aware of policy changes and supporting documents are updated.
Develop engaging website and newsletter content with the research compliance team, and advise on improving communications with stakeholder groups.
Build and deploy a comprehensive research administration lifecycle training plan, incorporating feedback and continuous improvement.
Map training plans and develop an in-house training program, including a tiered certificate program.
Monitor developments and major issues in research administration and share relevant information with faculty and staff through newsletters.
Manage monthly continuous learning sessions, including Learn More and Brown Bags; identify ongoing education needs and invite relevant guest speakers.
Work with Research Compliance leadership to manage the Responsible Conduct of Research series for postdoctoral scholars and junior faculty.
Perform other duties or special projects to meet departmental and institutional goals.
Oversee document management with the Research Compliance team, including organizing and curating SharePoint documentation and managing access.