Outreach Case Manager - DIC

BILL WILSON CENTER•San Jose, CA

12d•$25 - $27

About The Position

The Outreach Case Manager provides direct support, outreach, advocacy, and case management to youth and young adults ages 18–25 experiencing homelessness or housing instability. The role builds trusting relationships in community settings, assesses immediate and long-term needs, and connects participants with resources such as housing, employment, education, healthcare, mental health services, and life-skills support. Through street outreach, community engagement, crisis intervention, and ongoing case management, the position supports participants in working toward stability, self-sufficiency, and personal goals. The ideal candidate is compassionate, trauma-informed, culturally responsive, and committed to empowering vulnerable youth through strengths-based support and advocacy. The role requires strong communication, the ability to work independently in community settings, and respectful, nonjudgmental engagement with high-risk or underserved populations. The position is based at Enclave in San Jose, California, and combines office, community, and field-based work. Local travel is required, and some evening and weekend hours may be needed for programming, events, and outreach. The position is full-time and pays $25–$27 per hour.

Requirements

Experience working with youth and young adults ages 18–25.
Strong communication and relationship-building skills.
Knowledge of community resources and youth development practices.
Ability to work with diverse populations and maintain confidentiality.
Strong organizational and time-management skills.
Skills in trauma-informed care, conflict resolution and de-escalation, public speaking and workshop facilitation, community partnership development, social media outreach and engagement, and data entry and reporting.
Ability to travel throughout the community for outreach activities, meetings, and events.
Ability to stand and walk for extended periods and engage with participants during community events and program activities.
Ability to lift and carry outreach materials, supplies, and equipment weighing up to 25 pounds.
Ability to work in office and community-based environments, including outdoors.
Ability to use a computer, phone, and other standard office equipment for extended periods.
Ability to communicate effectively in person, virtually, and by phone with youth, staff, and community partners.

Nice To Haves

Associate's or bachelor's degree in Social Work, Human Services, Psychology, Communications, or a related field; a degree is desired but not required.
Experience with outreach, case management, mentoring, or community engagement.
CPR/First Aid certification.
Bilingual skills.
Personal or lived experience with the criminal/legal system, housing instability, social services, or other systemic challenges.

Responsibilities

Conduct outreach in areas frequented by youth ages 18–25, including schools, community centers, libraries, and encampments.
Administer VISPDAT assessments and refer youth to the county's Homeless Management Information System.
Lead tabling events and collaborate with community partner organizations.
Build positive relationships with participants and provide ongoing support and encouragement.
Use motivational interviewing skills to engage young adults in Drop In Center services.
Connect youth to education, job readiness, housing, healthcare, and mental health services and resources.
Facilitate workshops, support groups, and community engagement activities.
Maintain accurate participant records, case notes, and outreach data.
Collaborate with community partners, schools, employers, and service providers.
Support youth in setting goals and accessing opportunities for growth and development.
Participate in community events, outreach campaigns, and networking opportunities.
Advocate for youth needs and help create a safe, inclusive, and supportive environment.
Perform other duties as assigned.