Metro Line Outreach Case Manager (5789)

PATH (People Assisting the Homeless)•Los Angeles, CA

13d•$25 - $30•Onsite

About The Position

PATH is seeking an Outreach Case Manager for its Metro Rail Outreach Team at the RHC location in Los Angeles, California. The role conducts daily street outreach to people experiencing homelessness within the Metro transit system in the Metro Los Angeles region. Using PATH’s Street Outreach Integrated Care approach, the case manager provides outreach and engagement, conducts interventions to assess needs, and connects clients with long-term housing, health, mental health, and other supportive services. The position may also involve attending community meetings and building relationships with local businesses, organizations, service providers, and prospective landlords. The position is full-time, non-exempt, and requires driving. The listed schedule is Sunday, Monday, Thursday, Friday, and Saturday, 7:00 a.m. to 3:30 p.m.; shifts may change as determined by the funder or agency. The role requires the ability to start and end workdays at various locations throughout Los Angeles County. The posted pay range is $24.78–$30.20 per hour, plus a $2.41-per-hour weekend differential. The lower end applies to candidates meeting minimum experience or with limited relevant experience; the higher end applies to seasoned candidates with considerable relevant experience. Applicants must have two years of experience in outreach case management or a related field. They must have employment eligibility verification and have, or be willing and able to obtain, CPR/First Aid training. Hiring is contingent on completing a tuberculosis test, background screening, and drug test. Driving requirements include reliable transportation, a valid driver’s license, proof of insurance and ownership for personal vehicles used for work, and the ability to qualify for PATH’s insurance coverage. Applicants must be authorized to work for any U.S. employer; PATH cannot sponsor employment visas. PATH does not employ individuals currently receiving its services or who received services within the past two years. PATH is a California employer, and regular and customary work must be performed within California. PATH does not offer fully remote positions. Worksites and schedules depend on role responsibilities and operational requirements and may be adjusted. A resume is required with the application.

Requirements

Two years of experience in outreach case management or a related field.
Ability to start and end workdays at various locations throughout Los Angeles County.
Ability to work shifts that may change as determined by the funder or agency.
Employment eligibility verification.
Have or be able and willing to obtain CPR/First Aid training.
Successfully complete a tuberculosis test, background screening, and drug test as a condition of hire.
Reliable transportation, a valid driver’s license, proof of insurance and ownership for personal vehicles used during work duties, and ability to qualify for PATH’s insurance coverage.
Authorization to work for any employer in the United States; PATH cannot sponsor or take over sponsorship of an employment visa.
Applicants must not currently receive PATH services and must not have received PATH services within the past two years.
Demonstrated analytical skills and attention to detail.
Ability to collaborate and work effectively with colleagues, participants, and stakeholders.
Clear and effective verbal and written communication skills.
Creativity, initiative, and a proactive approach to work.
Critical thinking and problem-solving skills.
Ability to maintain ethical and professional standards and professional boundaries.
A resume is required with the application.

Responsibilities

Conduct daily street outreach to build rapport with clients and assist them in finding a home.
Respond to requests for street outreach services within contract timeframes and provide follow-up information to the requestor and supervisor.
Conduct a VI-SPDAT for each new client, document results, complete the match initiation form, and submit paperwork to the CES coordinator.
Collaborate with clients and the street outreach team to develop an Individualized Service Plan addressing short- and long-term goals.
Provide street-based case management and meet regularly with established clients to review, evaluate, and support goal completion.
Help clients gather necessary documents, such as birth certificates and Social Security cards.
Provide employment assistance, housing referrals, and health-related referrals as appropriate.
Help clients establish personal benefits such as GR, SSI, TANF, and Veterans Pension.
Assist with housing navigation and applications for supportive and subsidized housing.
Advocate for clients with prospective landlords.
Provide ongoing information, referrals, linkages, and advocacy for other identified needs.
Collaborate with community substance abuse and mental health providers to ensure seamless referrals.
Build relationships with prospective landlords and identify appropriate permanent housing options.
Offer transportation assistance and refer clients to necessary services.
Attend community meetings and develop relationships with local businesses, organizations, and service providers as needed.