Outreach and Operations Director

Breakthrough T1D•Omaha, NE

3h•Hybrid

About The Position

The Outreach and Operations Director (OOD) is a dynamic leader responsible for operational excellence and strategic relationships with constituents and donors. The role advances Breakthrough T1D’s mission by expanding community reach, managing volunteers who deliver programs across the territory, and ensuring territory operations align with organizational goals and guidelines. The OOD uses program metrics and key indicators to improve efficiency, acquisition, activation, engagement, goal attainment, and performance. The position supports revenue generation and supporter-base growth by aligning staff activities to build and activate newly diagnosed supporter pipelines and engaging healthcare providers to distribute Breakthrough T1D resources. The OOD is a people leader for the Community Engagement Manager and operations staff. The Mid America territory has 20 staff, five Chapter Boards, and more than 15 events that collectively generate over $11 million in total net revenue. The work schedule is hybrid: two days per week in the office and three days working remotely and in the field. The position leads acquisition and activation strategies; volunteer recruitment, development, and management; community and mission awareness; and territory administration. It represents Breakthrough T1D in the community and collaborates with internal teams, volunteers, healthcare providers, community partners, and donors to achieve engagement and fundraising goals.

Requirements

At least 5 years of community-building and engagement experience, with a proven record of achievement in a complex, mission-driven organization.
2–3 years in a supervisory capacity with engagement and activation responsibilities.
Leadership experience working directly with staff and with large- and small-scale community events.
Strong relationship-building skills and experience organizing community initiatives.
Knowledge of fundraising through peer-to-peer and signature event activities.
Experience partnering successfully with active volunteers, including a large network of passionate volunteers.
Ability to maintain an extensive network of strategic relationships with volunteers, healthcare providers, and community partners.
Ability to represent and enthusiastically communicate Breakthrough T1D’s mission.
Clear communication skills and ability to inspire others to engage with and support an organization’s mission.
Ability to multitask, set priorities, and work in a fast-paced, dynamic environment.
Strong time-management skills and ability to meet deadlines under pressure.
Ability to work independently, exercise judgment, and take initiative.
Active listening, analytical, and problem-solving skills; resourcefulness and self-discipline.
Proficiency with MS Office and constituent management databases.
College degree or equivalent combination of education and experience.
Ability to travel within the territory.

Nice To Haves

Experience in a healthcare-based organization with a diversified revenue and fundraising events portfolio.
Existing knowledge of and relationships within the territory.

Responsibilities

Develop and implement strategies to build chapter and territory pipelines by acquiring new supporters through the Bag of Hope and Pack programs in accordance with national guidelines.
Identify and manage opportunities to expand Community Engagement resources across the territory, including healthcare provider strategy.
Use national Community Engagement dashboards to analyze data and identify growth opportunities.
Act on healthcare provider leads, onboard new resource partners, build relationships with healthcare provider partners, communicate consistently, and manage resource distribution processes to meet expectations and standards.
Achieve territory engagement and acquisition goals and support broader territory goals.
Develop and implement opportunities to engage newly diagnosed families and individuals, T1D community members, healthcare providers, advocates, and other stakeholders.
Connect Bag of Hope and Pack recipients with territory programs and activities; develop community-based small-event strategies and manage volunteers who execute events.
Elevate supporters to appropriate peer-to-peer, signature event, and philanthropic engagement opportunities.
Implement supporter acquisition and activation strategies at territory events to help meet current and future fundraising and participation goals.
Recruit, cultivate, and manage volunteer leaders, including an Outreach Ambassador Chair, Mission Information Volunteer, and Advocacy Team Chair.
Provide volunteers with training, resources, and communications; support meaningful engagement and productive relationships with volunteer partners.
Partner with volunteer leaders to develop and implement activities that expand engagement, acquire supporters and advocates, and strengthen volunteer leadership.
Collaborate with Community Engagement peers and participate in national meetings, trainings, and working groups.
Identify, cultivate, and develop key volunteers, referring appropriate prospects to peer-to-peer, signature event, and philanthropic engagement colleagues.
Recruit and manage event and office volunteers.
Support and communicate Breakthrough T1D’s vision, mission, priorities, strategic direction, and research therapeutics.
Promote mission engagement opportunities in research, advocacy, community engagement, and clinical trials.
Lead execution of community engagement, mission engagement, marketing, and advocate recruitment strategies across the assigned territory in alignment with national strategies.
Oversee consistent implementation of Bag of Hope, Teen Pack and Adult Pack resources, the Outreach Volunteer Impact Initiative, Community Summit, advocate recruitment and engagement, territory marketing and external communications, chapter social media accounts, and mission information dissemination.
Manage metrics for earned media placements for Breakthrough T1D and local territory events.
Represent Breakthrough T1D’s interests, professionalism, and integrity in activities and relationships.
Provide primary territory finance support, including processing vendor invoices and sending donation invoices.
Provide data entry and reporting support; order event collateral, signage, and other materials.
Execute invitations and donation solicitation letters, mailings, and emails.
Maintain departmental and organization-wide policies and procedures and develop expertise in event and donor platforms as appropriate.
Participate in strategy meetings with Community Engagement and Strategic Alliances program partners to establish goals, metrics, and pipeline strategies; monitor KPI progress, identify risks and opportunities, and take action to support program success.
Travel within the territory, work evenings and weekends as needed, and undertake occasional overnight travel.