Outpatient PT/OT Rehab Assistant - Full-time

Children's Wisconsin•Milwaukee, WI

About The Position

Children’s Wisconsin is a nationally recognized health system dedicated to the health and well-being of children. The Outpatient PT/OT Rehab Assistant supports clinicians and clinic operations by assisting with patient care, rooming, checkout and scheduling; monitoring appointments; maintaining supplies and equipment; and keeping treatment areas clean, organized and safe. The role also welcomes patients and families, protects confidentiality, and manages telephone calls and related documentation. A high school diploma, GED or HSED is preferred. Previous experience in a pediatric healthcare environment or relevant education is preferred. BLS-Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross or National Safety Council is required. The schedule is Monday through Thursday, 10:30 a.m.–7:00 p.m., and Friday, 8:30 a.m.–5:00 p.m.

Requirements

High school graduate, GED or HSED preferred.
BLS-Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross or National Safety Council required.

Nice To Haves

Previous experience in a pediatric healthcare environment or relevant education.

Responsibilities

Assist with patient-care tasks as directed by clinicians, including preparing supplies and materials and physically assisting patients with physical, communication or behavioral needs.
Assist with rooming, in-clinic checkout and scheduling to enhance the patient experience.
Monitor and manage daily appointments, including no-shows, cancellations, bump-list appointments and wait-list appointments.
Inventory and order supplies and equipment, ensure quantities meet department needs, and stock department rooms.
Maintain clean, organized and safe treatment areas; keep hallways clear and store supplies in compliance with Joint Commission standards.
Clean treatment areas, equipment and treatment materials or toys after each session in collaboration with therapists.
Monitor expiration dates and refrigerator temperatures and take action to remedy issues.
Work with the clinical engineering department to maintain the missing equipment report.
Collect and deliver instruments and equipment to sterile processing or the food services department.
Greet patients and families in a welcoming manner while ensuring confidentiality and privacy.
Manage telephone calls and document information as needed to support the Clinic Coordinator and clinic operations.