Outpatient Coordinator - Full-time

RIVER VALLEY BEHAVIORAL HEALTH • Albuquerque, NM

1d • Onsite

About The Position

Provides administrative and client support with a primary focus on insurance eligibility, intake coordination, and client engagement. This role serves as a key point of contact for individuals seeking services, ensuring a smooth onboarding experience while supporting accurate eligibility verification and claims readiness. Utilizes office technology (phones, email, EHR systems) to support daily operations and enhance the overall client experience. New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.

Requirements

• High school diploma/GED or at least 1 year office experience
• Proficient in Microsoft Word, Outlook, and Excel
• Excellent communication skills in all areas of office operations
• Knowledge of office equipment and front desk procedure
• Ability to conduct interviews and meetings and to manage time and prioritize projects
• Good writing and verbal skills

Nice To Haves

• Two year experience in mental health or medical setting preferred
• Bilingual (Spanish) preferred

Responsibilities

• Serve as the first point of contact for clients, creating a welcoming and supportive experience both in person and by phone
• Guide clients through the intake process, gathering required information and ensuring all necessary documentation is completed
• Ask appropriate questions to understand client needs and connect them to the correct services and providers
• Conduct outreach, appointment reminders, and follow-ups to support engagement and retention in services
• Verify and document insurance eligibility at intake and on an ongoing basis
• Maintain up-to-date knowledge of insurance plans, funding sources, and coverage requirements
• Communicate eligibility status clearly to clients, providers, and referral sources
• Troubleshoot eligibility issues and collaborate with payers to resolve discrepancies
• Enter and maintain accurate client and insurance information in the electronic health record (EHR)
• Support clean claims submission by ensuring eligibility and required documentation are complete
• Assist with reviewing and resolving claim denials related to eligibility or data entry errors
• Schedule, reschedule, and cancel appointments while coordinating with clinical staff
• Complete check-in/check-out processes, including collection of applicable fees
• Provide administrative support to providers (case managers, therapists, medical staff) as needed
• Create, update, and maintain accurate client records in compliance with agency and regulatory standards
• Ensure all required intake and consent documentation is completed and filed appropriately
• Process releases of information accurately and timely
• Deliver professional, respectful, and person-centered service to all clients, staff, and community partners
• Maintain a positive, solution-focused approach in all interactions
• Provide services in a non-judgmental, inclusive, and culturally responsive manner
• Support engagement of diverse populations through respectful and individualized interactions
• Manage time effectively to meet productivity and documentation standards
• Demonstrate strong organizational skills and attention to detail, especially with eligibility and intake processes
• Participate in trainings related to insurance, intake processes, and client engagement
• Engage in cross-training to strengthen team support and overall workflow efficiency
• Complete additional administrative tasks and special projects as assigned

Benefits

• Comprehensive benefits (health, dental, vision, Telehealth)
• Paid time off + 9 holidays
• Retirement plan options
• Tuition reimbursement + free CEUs
• Clinical supervision
• Wellness & employee assistance programs
• Mileage reimbursement for work related travel
• Public Service Loan Forgiveness (PSLF) - eligible employer
• Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees