Patient Care Coordinator (Outpatient), Full Time, DayShift

Adventist Health • Glendale, CA

1d • Onsite

About The Position

Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers, comprised of a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services located in the San Fernando Valley. The organization is committed to the development and empowerment of its nurses and has received Magnet designation from the American Nurses Credentialing Center. Glendale is known for its urban living, with easy access to dining, entertainment, shopping, amusement parks and outdoor recreation. Adventist Health Glendale has been part of the thriving, diverse community since 1905. The Patient Care Coordinator coordinates a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department. This role provides communication with patients and visitors that promotes a high level of overall satisfaction and quality of care, performing duties in an outpatient location.

Requirements

• High School Education/GED or equivalent

Nice To Haves

• Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience

Responsibilities

• Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival.
• Answers multiple phone lines and intercom, and communicates appropriately.
• Gives appropriate attention to complaints/requests as needed.
• Receives, interprets, verifies and processes physicians' orders.
• Admits/discharges daily patients and creates charts.
• Provides clerical support for departmental meetings, projects and activities as needed.
• Completes and forwards all required information, charts, records, documents as requested.
• Requests previous patient records from medical records as needed.
• Maintains department records, reports, statistics.
• Orders and maintains an adequate inventory of all office supplies and equipment.
• Identifies current status of patient's insurance, as well as range of benefits.
• Identifies and collects co-payments and limits of services for all patients.
• Provides appropriate forms to billing and other departments.
• Assists with maintenance of hospital forms.
• Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones.
• Helps schedule patient appointments.
• Obtains all necessary billing, insurance and other demographic information.
• Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation.
• Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services.
• Keeps waiting rooms neat, clean and organized.
• Communicates with those waiting.
• Monitors panels for alarms and reports to appropriate department.
• Provides coverage and/or assistance when necessary to maintain quality standards of the department.
• Compiles information for reports, manuals, handouts and meetings as needed.
• Provides clerical support for department meetings and departmental activities.
• Assists with research and provides administrative support to special projects.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees