Outpatient Case Manager
About The Position
Mountainside’s Outpatient Case Manager supports clients as they navigate treatment, build recovery supports, overcome barriers, and transition to the next stage of care. The role provides a central point of support for clients, families, and treatment teams through advocacy, care coordination, crisis response, and discharge planning, helping clients develop the skills and supports needed for long-term recovery. The position is based in Chappaqua, New York. The schedule is Monday, Wednesday, and Friday from 9:00 AM to 5:30 PM, and Tuesday and Thursday from 11:30 AM to 8:00 PM. The role works collaboratively in a client-centered, trauma-responsive environment and involves regular coordination with internal departments, families, referents, and community partners.
Requirements
- Associate or bachelor’s degree related to the healthcare field, such as Social Work, Psychology, or a DARC program.
- At least two years of case management experience supporting individuals with co-occurring mental health and substance use disorders.
- Strong relationship-building, communication, and crisis-management skills.
- Ability to manage multiple priorities while remaining organized and client-focused.
- Commitment to trauma-responsive, person-centered care.
Nice To Haves
- Active CASAC-T or higher is strongly preferred.
- Experience navigating substance use treatment systems, recovery resources, and community-based services is strongly preferred.
Responsibilities
- Conduct individual case management sessions and therapeutic check-ins.
- Help clients establish treatment goals, build healthy routines, strengthen recovery supports, and develop aftercare plans.
- Support clients in following clinical recommendations and maintaining engagement in treatment.
- Provide crisis intervention and safety support, and escalate concerns in a timely manner when needed.
- Connect clients with community resources, healthcare providers, recovery supports, and continuing care services.
- Assist with referrals, transportation coordination, and planning for clients’ return to work, school, or home.
- Support completion of FMLA, disability, unemployment, and other recovery-related documentation.
- Welcome new clients and families, complete admissions paperwork, and orient clients to services, expectations, and available supports.
- Foster a safe, respectful, and trauma-responsive environment that promotes healing and engagement.
- Maintain regular communication with families, referents, community partners, and collateral supports.
- Coordinate with counselors, clinical staff, admissions, utilization review, billing, recovery coaches, alumni services, and other departments to support continuity of care.
- Participate in clinical recommendation and case consultation meetings to support client progress and treatment planning.
- Maintain accurate, timely documentation in Aura, Salesforce, and other clinical systems.
- Ensure records meet quality, regulatory, and audit standards.
Benefits
- Comprehensive benefit package.
- Paid time off, which increases after one year with Mountainside.
- Paid holidays, including a Multicultural Holiday.
- 401(k) with employer matching.
- Professional development and training.
- Free meals while working on the Canaan campus.
- Monthly $75 wellness reimbursement.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
