Case Manager - Behavioral Health Outpatient
About The Position
The Mental Health Case Manager empowers individuals to navigate their mental health journey, achieve personal goals, and build healthier, more independent lives. The role guides clients through their care journey by assessing individual needs, developing personalized service plans, coordinating services, monitoring progress, and connecting clients with support and resources. It involves building supportive relationships, advocating for clients, and collaborating with community partners and other professionals to provide compassionate, comprehensive, client-centered care. The Case Manager provides ongoing case management services that may include crisis intervention, advocacy, medication monitoring, transportation assistance, budgeting support, housing assistance, and connections to community resources. The position also supports clients through counseling, care coordination, education, and group facilitation, while maintaining accurate and timely clinical documentation and following professional standards, agency policies, and applicable regulations.
Requirements
- Bachelor's degree in Behavioral Science or a related field, or equivalent work experience as permitted by applicable regulatory requirements.
- Knowledge of community resources and available systems of care.
- Valid driver's license and current automobile insurance.
- Ability to provide transportation to clients as required by assigned job duties.
- Strong organizational and time-management skills, including the ability to manage a caseload and meet productivity expectations.
- Excellent verbal and written communication skills.
- Ability to build positive relationships with individuals from diverse backgrounds and life experiences.
- Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
- Ability to learn and apply case management principles, healthcare management practices, and reimbursement requirements.
- Comfort using technology, including electronic service documentation systems.
- Basic computer proficiency, including Microsoft Word, Outlook, Excel, Teams, and PowerPoint.
Responsibilities
- Build and maintain supportive relationships with clients through regular communication, engagement, and ongoing assessment of their needs and progress.
- Collaborate with offsite support teams, providers, and community partners to coordinate safe, timely, effective, equitable, and client-centered services.
- Help clients develop the skills, confidence, and resources needed to achieve wellness, stability, and autonomy.
- Assess client needs; develop and implement individualized service plans; monitor progress; and recommend service adjustments or case closure.
- Provide ongoing case management, which may include crisis intervention, advocacy, medication monitoring, transportation assistance, budgeting support, housing assistance, and community-resource connections.
- Help clients navigate healthcare and community systems, remove barriers to care, and promote access to essential services.
- Provide supportive counseling, facilitate care coordination, share information, and help clients work toward personal wellness goals.
- Participate in treatment team meetings, share observations, and recommend changes based on client progress and service needs.
- Lead educational groups and/or facilitate group curriculum.
- Complete accurate and timely clinical documentation in accordance with program, funder, credentialing, regulatory, and agency requirements.
- Follow professional standards, agency policies and protocols, and applicable rules and regulations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
