Case Manager - Adult Outpatient, Connections

Family & Children's Services Career Center•Tulsa, OK

About The Position

The Case Manager coordinates and provides safe, timely, effective, efficient, equitable, and client-centered care for adults diagnosed with severe mental illness and/or co-occurring disorders. The role manages a caseload and assesses clients’ needs, develops care plans, coordinates services, and advocates for clients’ rights and needs. Services may be provided in clients’ homes, in the community, or in a facility, and may take place in person or through telehealth. Contact intensity ranges from monthly to weekly. The Case Manager meets clients where they are in terms of mental health symptoms and treatment preferences and provides crisis intervention and management as needed. Services address needs such as income and benefits, insurance, housing, vocational or educational needs, transportation, food and clothing, activities of daily living, substance-use education and referrals, informal supports and leisure activities, crisis assessment and safety planning, and legal-service referrals. The Case Manager also educates individuals or groups on topics including money management, symptoms, interpersonal relationships, maintaining a household, and smoking cessation. The role gathers and completes required CCBHC data metrics and performs duties and responsibilities described in the primary Case Manager core job description. The posting lists qualifications for Case Manager II, III, and IV. Case Manager II requires a high school diploma or equivalent plus 36 months of behavioral-health experience, or 60 college credit hours in any field plus 12 months of behavioral-health experience. Case Manager III requires a bachelor’s degree in any field and six months of behavioral-health experience. Case Manager IV requires a bachelor’s degree in a social science field. Experience in mental health, criminal justice, or community-based social services is required. The role requires ODMHSAS Case Manager II Certification, completed within 60 days of eligibility, and a valid driver’s license with a satisfactory driving record. This is a safety-sensitive position subject to drug and alcohol testing, including random testing.

Requirements

Case Manager II: High school graduate or equivalent plus 36 months of behavioral-health experience, or 60 college credit hours in any field plus 12 months of behavioral-health experience.
Case Manager III: Bachelor’s degree in any field and six months of experience in a behavioral-health field.
Case Manager IV: Bachelor’s degree in a social science field.
Experience in mental health, criminal justice, or community-based social services.
ODMHSAS Case Manager II Certification, completed within 60 days of eligibility.
Valid driver’s license and satisfactory driving record.
Ability to adapt to changing priorities, unexpected situations, and new challenges while remaining productive and effective.
Ability to establish and maintain professional relationships with clients, families, caregivers, colleagues, and community partners.
Ability to work independently with limited supervision and produce timely, accurate, and meaningful results.
Ability to cooperate effectively in multidisciplinary teamwork and contribute positively to group dynamics.
Ability to assess information objectively, evaluate resources, consider multiple perspectives, solve complex problems, and make informed decisions.
Ability to manage concurrent tasks and responsibilities and adapt to changing priorities.
Ability to initiate and prioritize work, manage time independently, and deliver effective client care with minimal direct oversight.
This is a safety-sensitive position subject to drug and alcohol testing, including random testing.

Responsibilities

Manage a caseload and coordinate client-centered care.
Assess clients’ needs, develop care plans, coordinate services, and advocate for clients’ rights and needs.
Provide services addressing income and benefits, insurance, housing, vocational or educational needs, transportation, food and clothing, activities of daily living, substance-use education and referrals, informal supports, leisure activities, crisis needs, and legal-service referrals.
Educate individuals or groups on skills and topics such as money management, symptom education and reduction, interpersonal relationships, maintaining a household, and smoking cessation.
Provide crisis intervention and management as needed, including crisis assessment and safety planning.
Provide services in clients’ homes, in the community, or in a facility, in person or via telehealth.
Meet clients where they are regarding current mental health symptoms and treatment preferences.
Gather and complete CCBHC data metrics as needed.
Travel to locations other than the primary office and/or transport clients using an agency or personal automobile.
Perform duties and responsibilities outlined in the primary Case Manager core job description.