Outpatient Care Tech - Internal / Family Medicine

Summit Health•Montclair, NJ

1d•$18 - $21

About The Position

The Outpatient Care Tech assists physicians and advanced practice providers with patient care and flow, including intake, vital signs, procedures, and administrative tasks. The role supports patients throughout their visit, maintains accurate electronic health record documentation, and helps ensure examination rooms and supplies are ready for care. It also involves communicating with patients, families, clinical staff, and office management while following departmental workflows, safety precautions, and scope-of-practice requirements. The position may include duties such as EKGs and phlebotomy. A background in the medical field is preferred but not required. The employee must obtain BLS certification within 60 days of hire.

Requirements

High school diploma or GED.
Obtain BLS certification within 60 days of hire.
Excellent customer service skills.
Ability to work as a team player and perform well in difficult situations.
Ability to communicate in English, both orally and in writing.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Must understand and perform within scope of practice.
Ability to meet the physical demands of pushing and pulling, lifting, moving between locations, maneuvering, handling objects with dexterity, maintaining balance, and sustained standing, bending, walking, or typing.
Ability to work in an environment with potential exposure to chemicals, chemotherapy, fumes, loud noises, vibration, extreme temperatures, confined spaces, allergens, sharps, latex, combative patients or visitors, and blood-borne pathogens or other infectious hazards.

Nice To Haves

Background in the medical field.
Knowledge of medical office practices and terminology.
Experience with standard office equipment, including phone, fax, copy machine, scanner, and email or voicemail.
Experience with standard office technology in a Windows-based environment.

Responsibilities

Assist physicians and advanced practice providers with patient care, patient flow, intake, vital signs, procedures, and administrative tasks.
Greet patients and families; schedule appointments and tests accurately, efficiently, and according to departmental guidelines.
Answer telephone calls promptly, take accurate messages, and deliver them to the appropriate person using appropriate etiquette.
Schedule and enter diagnostic tests and procedures into the order management system according to required workflows.
Obtain, verify, and update patient information, including demographics, insurance, HIPAA forms, and financial waivers.
Prepare examination rooms, escort patients, and clean rooms after examinations.
Prepare relevant information for patient visits and ensure patients are properly prepared.
Communicate and provide care consistent with patients’ age, cultural, spiritual, and developmental needs.
Collect and accurately label lab specimens according to departmental guidelines.
Complete necessary patient forms accurately.
Obtain and document required vital signs, including blood pressure, temperature, pulse, height, and weight, in the EHR.
Work with Patient Service Representatives and clinical staff to support timely pre-authorizations.
Review and reconcile medication lists and accurately document allergies in the EHR.
Use EHR tasking appropriately and promptly; confirm future appointments as needed.
Communicate appropriately and promptly with the Office Supervisor or Manager.
Stock examination rooms, monitor supply inventory, and complete or direct requisitions for supplies, forms, equipment, or services.
Maintain proficiency with department-specific equipment, troubleshoot issues, and promptly report malfunctions.
Follow universal safety precautions when disposing of medical waste.
Demonstrate flexibility with various work schedules and perform needed duties even when not directly assigned.
Understand and demonstrate medical emergency procedures; comply with company regulatory policies, procedures, and standards; and work within scope of practice.
Perform other assigned or required duties, such as EKGs or phlebotomy.