Outpatient Access Rep II - TAR Wellsville/Olean

University of Rochester•Wellsville, OH

5d•$19 - $26•Onsite

About The Position

Performs patient information processing for ambulatory care visits, including reception, registration, charge reconciliation, appointment scheduling, and management of electronic medical record tasks, In Basket messages, and telephone encounters. Ensures information is processed accurately, efficiently, and in a customer-friendly manner to support patient satisfaction and billable provider services. May serve as a resource to new staff. Greets and assists patients, verifies identities using two identifiers, confirms provider and referral information, directs patients, addresses special needs, provides waiting-time updates, protects personal health information, and maintains an orderly reception area. Collects and verifies demographic and financial information, enters data into the electronic medical record and patient access and revenue cycle systems, and ensures required patient forms are completed. Schedules and coordinates visits, testing, referrals, interpreters, and outside services; monitors schedules; follows up on missed appointments and cancellations; and supports check-out tasks, including providing After Visit Summaries when appropriate. Collects co-pays, prepares end-of-day deposits, and reconciles discrepancies. Handles clinic calls and telephone encounters, routing messages to the appropriate staff or provider. Corrects registration errors, supports charge reconciliation and referral work queue processing, and uses service recovery practices to resolve problems. May perform limited visit-related tasks, such as collecting height and weight or vital signs, only after clinical staff verify competencies.

Requirements

High school diploma and one year of related experience in an administrative office or customer service field, or completion of Vision Care 1, 2, and 3 courses, or an equivalent combination of education and experience.
Accuracy and efficiency in patient information processing and data entry.
Ability to provide customer-friendly reception and information processing services.

Nice To Haves

Medical terminology experience.
Ability to word-process documents and enter data into a database.
Demonstrated ability to demonstrate ICARE values to patients, families, and staff.
Demonstrated skills related to achieving customer satisfaction.
Ability to act as a resource to less experienced staff.

Responsibilities

Greet patients, verify identity using two identifiers, confirm provider information, direct patients, identify special needs, update patients about waiting times, protect PHI, and maintain the waiting area.
Collect, verify, and enter patient demographic and financial information into the electronic medical record and patient access and revenue cycle systems.
Ensure patients complete appropriate forms and provide required information, including identification and applicable HIPAA and financial assistance materials.
Schedule new and return appointments, monitor schedules, pre-register patients, coordinate testing, referrals, interpreters, and outside services, and follow up on missed appointments and cancellations.
Complete appointment-related correspondence and forms, assist with provider template changes when needed, and ensure patient satisfaction before discharge from the area.
Print After Visit Summaries at check-out when appropriate, verifying the correct patient using two identifiers.
Collect patient co-pays, prepare end-of-day deposits, and reconcile discrepancies.
Answer and route clinic calls, open and route telephone encounters in the EMR, provide information, forward calls, page providers, and take messages.
Edit and correct registration errors, complete missing registration data, assist with charge reconciliation, and ensure schedule accuracy.
Manage EMR processes, including In Basket messages and referral work queue processing, entering accurate and concise information.
Assess urgency, route patients appropriately, handle complaints, apply service recovery concepts, and solve front-line problems.
May escort patients and collect or document visit information, height and weight, medications, or vital signs after clinical staff verify competencies.
May act as a resource to new staff.
Perform other duties as assigned.