Outlet Supervisor - Orchid Kitchen - Maryland
About The Position
The Outlet Supervisor oversees the daily activities of the Café to support smooth and efficient operations, staff performance, and exceptional service standards. The role requires knowledge of menu offerings, preparation methods, and guest expectations to help provide a welcoming dining experience consistent with the Live! brand. The supervisor supports operational excellence and a positive work environment while ensuring consistent, high-quality service. The position includes assisting with the Café business plan and budget, managing inventory and purchasing supplies, and developing front-of-house and utility staff through training, hiring support, performance management, and evaluations. The supervisor also monitors staffing, delegates duties, reviews departmental status with the F&B Manager, meets with departmental leaders as needed, and oversees programs to reduce and control loss-time injuries. This role is in a 24/7, high-energy casino environment with more than 300,000 square feet of gaming and entertainment space and approximately 3,000 employees. The workplace may involve exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises; smoking is allowed.
Requirements
- Three years of experience in restaurant supervision and/or management, purchasing, and inventory control.
- Ability to analyze and interpret operational results.
- Ability to solve complex problems.
- Knowledge of sanitation laws, health regulations, and applicable OSHA regulations.
- Flexible schedule.
- Accuracy in completing assigned duties in a timely manner in a sometimes disruptive environment.
- Ability to comply with state gaming regulations, including obtaining a license, an Alcohol Beverage Control Card, and any other applicable health certifications.
- Ability to stand for long periods without sitting or leaning.
- Ability to climb stairs multiple times daily.
- Ability to reach upwards with the body and arms.
- Ability to multitask effectively.
- Ability to exert up to 50 pounds of force occasionally and up to 30 pounds frequently to lift, carry, push, pull, or otherwise move objects.
Nice To Haves
- High school diploma or GED equivalent is preferred.
Responsibilities
- Develop and assist in a supervisory capacity with the Café business plan and budget.
- Control inventory and order supplies, food, and beverages needed to operate the Café.
- Develop the careers of servers, hosts, cashiers, and utility staff.
- Train staff, interview prospective hires, assist with performance management and disciplinary counseling, and conduct performance evaluations.
- Review staffing levels to maintain budgeted employment levels.
- Delegate authority and assign duties as necessary.
- Review departmental status with the F&B Manager.
- Develop, implement, and supervise programs and processes to reduce and control loss-time injuries.
- Meet with departmental directors and managers as necessary.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents.
- Free basic life insurance.
- Free short-term and long-term disability coverage.
- Retirement savings options.
- Paid time off.
- Tuition reimbursement.
- On-site wellness center for Team Members and eligible dependents at the Maryland property.
- Training and pathways for career growth.
- Rewards and recognition programs.
- Annual merit-based pay increases.
- Discretionary performance bonuses.
- Discretionary service bonuses.
- Free parking.
- Free food and discounted meals.
- Live! Hotel, Food & Beverage, and Entertainment discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
