Outlet Operations Leader

Restoration Hardware • Dublin, OH

4d

About The Position

RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. Partnering with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, and upholds the highest safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences.

RH Outlets offer an elevated luxury-value experience, curating beautifully crafted pieces—including discontinued, returned, and slightly imperfect items. Outlets extend the life of RH designs, connect the brand to a broader audience, and make great design more accessible.

Requirements

• At least 2 years of leadership experience in retail, preferably in home furnishings.
• Exceptional analytical, problem-solving, and decision-making skills.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
• Experience with inventory management systems and processes.
• Adaptability and resilience, with a solutions-focused approach to change and challenges.
• Flexibility to work a dynamic schedule across all operational hours.
• Ability to lift and move items in excess of 100 lbs. using proper equipment and safety techniques.
• Ability to maneuver throughout the sales floor and stockroom.
• Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing.

Responsibilities

• Train the stock team to uphold safety protocols and inventory policies, fostering accountability and operational excellence.
• Oversee merchandise receipt, processing, and movement from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
• Safeguard inventory integrity by ensuring merchandise is properly tagged and monitoring operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
• Direct the release of product to third-party delivery partners and customers, ensuring accuracy and exceptional service.
• Authorize and manage the destruction of products designated as marked out of stock (MOS), in compliance with company policies.
• Ensure operational interactions with customers and delivery partners reflect company service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed